Holiday Inn Plano - the Colony

Went to check in and was told room was not ready and it was exactly 3pm. Told at least another 30 minutes, a family walked in after me and they got there room. Should not have rooms already assigned, should be first come first served

Overall, excellent hotel. Nearly all of the staff was fantastic. The bed and rooms were super comfortable. The thermostat actually worked and the temp was perfect. Great shower (bring your own shampoo/conditioner/soap). Decent tv but could only log on to one of our streaming services and watching it was a pain as the programs skipped the whole time. I don't understand why. Easy parking the whole week, except for the weekend, when it was packed. All but one of the staff was super polite, above and beyond helpful, professional. Only one seemed like he hated me or his job or maybe he was just bored to death??? I previously reviewed the hotel and commented on the security guy drinking on the job. I later found out he did NOT work for the hotel, but rather a nearby shopping area and was just relaxing at the hotel bar. So, I stand corrected on that. Nice gym and pool. There is laundry. The whole property was one of the cleanest and best kept hotels I have stayed. I have two complaints: no complimentary breakfast/coffee ($13 per person paid breakfast I will never be partaking in). I had to get in the car and drive 10 minutes to Starbucks as they don't have free coffee available ever and the cheap k-pods suck. I had to get in my car and drive at least 10-15 minutes to get every meal as nothing was walking distance. They said the bar was open every day until 1000pm, it was not. The bartender was never at the bar, if she was there at all and she definitely wasn't there some days.

It was a great stay; very comfortable and enjoyable. Staff was amazing, and got us checked in quickly. The room was clean and comfortable.Perfect place for comfort and to celebrate good times. Definitely will be back.

Will definitely be my hotel of choice when visiting the Dallas area. Not one complaint!

Nice hotel with friendly staff. Room was clean and comfortable. They are currently renovating the hotel.

Had a very good day the hotel was very clean close and convenient to everything. The only con was only one elevator was working. And the floor I was on the ice machine was not working I had to go down to the lower floor.