Relais et Chateaux la Bonne Étape

Accueil the café et douceurs dans les chambres au top ..sans oublier la jolie bouteille d eau offerte quand nous reprenons la route ..la classe !! Le jardin entretenu "sauvage " un mélange de belles odeurs .personnel adorable et attentionné. Mention spéciale pour la jeune œnologue qui vous raconte le vin servi ..et le matin la voiture avait été bichonnée par le jardinier ,pisciniste.. un grand merci . Le dîner gastronomique fut un régal Merci à Tous ..

Difficult to find by GPS, but then we were greeted by staff to help with bags. Room was nice, private, clean. We have stayed at a few of the Relais chains, some in US, and really never meet our expectations, especially given their prices. I am going to avoid Relais hotels in the future.

My husband and I can’t say enough wonderful things about La Bonne Etape. It is a truly special and magnificent place! Our trip got off to a rocky start when we encountered bad thunderstorms on our drive to the town. As a result, we were going to arrive very late at night and were concerned that we wouldn’t be able to check in. We were also hungry (!) and so messaged the hotel and asked if they could leave a little snack in the room for us. And to our pleasant surprise, not only did a lovely staff member named Lucille come out to greet our car when we arrived very late, but the chef had made some incredible sandwiches for both my husband and I! It was such a nice touch and so appreciated after such a long drive. As for the hotel itself- what can we say? Simply perfection. Stunning rooms with beautiful views. Perfect location to explore the surrounding towns. A convenient car park located directly across the street from the hotel. The pool is clean and gorgeous. A staff member walks around and asks you if you want any drinks. They are so accommodating and try to give you whatever you need. I also highly recommend taking a walk thru the magnificent gardens of the hotel which is right near the pool. They are simply beautiful. And the restaurants - wow!!!! My husband and I eat at Michelin restaurants all the time and Chef Jany Gleize and his daughter, Jane, and staff are masters at what they do. They have definitely earned their Michelin star but we think they deserve another! Their attention to detail is incredible and their creativity is something to see. My husband and I ate at the Michelin restaurant on 2 different nights because we loved it so much. We must have mentioned that it was our wedding anniversary, because the restaurant surprised us with a special cake for dessert. What a treat! Thank you to all of the staff of that amazing restaurant for everything they did to make our visit special. I would also be remiss if I didn’t mention that the hotel has a more casual dining option with its other restaurant, Bistro Gaby. We ate here one night as well and were equally impressed with the service and delicious options. I could go on and on. My husband and I just love this Relais & Chateaux property. It’s a very special place and the staff is so kind that they make you feel like you’re staying with family. We can’t wait to return with our daughter next summer. Thanks for the memories La Bonne Etape! Love, Allison and Steven Meier

We decided upon this hotel being both a member of the Relais Chateaux group and having a starred restaurant. We were not disappointed! We travel with our cocker spaniel and the hotel made special arrangements to find us a room on the ground floor for easy access with him. (We subsequently changed as the room had too easy access for him but this was done without any problems). We had a fantastic meal in the main restaurant and the staff remembered it was our 40th wedding anniversary and made us a special pudding - thank you once again. We would thoroughly recommend staying at this hotel!

We dined at T he Bistrot restaurant Gaby.. Avoid! We booked for two nights and have cancelled our second booking.. we ordered the salad nicoise which was very good as a starter but unfortunately the beef main was a very cheap cut and not braised long enough, as a result was chewy and tough.. the waiter offered a replacement which I accepted , however the stuffed tomato and courgette ( mince and rice) proved exceptionally bland and tasteless.. such a shame.. I cook much better and don’t expect sloppy seconds when I am paying reasonable prices . The chef needs the pull his finger out and step up to the plate.. very poor offerings..

Two reviews. Preface, my husband and i have been traveling France for 3 weeks, this is not our first time to the country, we come regularly and only stay at Relais & Chateau properties and dine in Michelin establishments. My husband left early and my 2 university aged children joined me for the latter part of the trip, starting at Le Bonne Etap. Hotel Of the 5 R &C properties we stayed in this was the biggest disappointment. Yes the rooms were equipped with everything you expect from an R&C property but the service was spotty. First day reception was warm, second day very cold and was very hard to find any staff around the property. Housekeeping clean but not detail oriented, one night we had treats on the bed, the next we did not. No fresh water bottles in the room. No service at the bar or at the pool. Restaurant. This was the biggest disappointment. We only booked to stay at this property for the restaurant and it was a sad experience. I am not one to think people judge you by appearances but in this case I would have to say so. I was with 2 university aged children and the only non western table in the room. We were not given much attention. I suspect, and this is conjecture, if my white husband was with us it would have been different. We are Canadian and seriously very easy going but even this was too much. I had to ask for the sommelier to come to the table. We had two courses (amuse bouche) before the wine arrived- after asking for the sommelier to come to the table. I actually ordered a glass o wine in the interim while waiting. No one came to refill our wine or water through the meal unless asked. I may be feeling touchy but the sommelier offered us the cheapest bottle of wine on the menu... and no other options. We were the first to arrive at the restaurant and the last to leave because our service was so slow. Dessert came and the staff never asked if we wanted coffee/tea or even petit fours. A very very disappointing and disheartening experience. The restaurant offered to comp our wine but at this point the evening was ruined and unfortunately a credit on the bill does not make up for the poor experience. For the last three weeks we had dined solely on Michelin restaurants from gourmand to 3 stars and I have to say, from my humble experience, this was not worthy of the designation. I would not return. Speaking for the food, it was good but not excellent, If you are a regular Michelin diner this would not leave an impression.

Fabulous Hotel, Superb Restaurant, great friendly staff. Loved it

What a lovely place. Upon arrival, you can park your car on the right side of the road in a fenced area. There are some spots under a carport, and the hotel has three charging stations for electric cars. The gate to this parking lot locks at night around 11 pm and is then accessible with a code. The reception of the hotel is next to the stairs in the hall. The two ladies at check-in were very attentive, and one escorted us to our room on the first floor. This room was accessible from the outside and had a small terrace in the front with one table, two chairs, and a parasol. On the right side of the building is a reasonably sized pool, including sunbeds. There is often an employee walking around where you can order drinks. Our room was spacious with a large bed and good air conditioning — bathroom with separate toilet, separate shower and bath, and two sinks. In the evening, we had a delicious meal in the Bistro Au Goût du Jour. The Bistro is the 2nd restaurant in the hotel, where they work with regional products. The menu changes from day to day because the chef cooks with what is available on the local market. A perfect breakfast is provided with lots of sweets, delicious croissants, and a perfectly prepared omelet in the morning. Thank you for your hospitality and kindness.

The staff at this quaint, lovely hotel are friendly, efficient and accommodating. We were scheduled to stay 3 nights, but had to leave early by one night for my husband’s business needs. We did not have a chance to eat in their premier Michelin restaurant due to scheduling, but had an absolutely fabulous meal in their Bistro, with top-notch service! We both highly recommend this clean, well appointed and friendly hotel.