Guest User
February 14, 2024
I can’t complain, because it’s all tears. First of all, I stayed in a family suite on the fourth day of the ***** New Year. The room fee was 1,200. I lived on the second floor. The room was extremely hot. Finally, I was told that I couldn’t stay with the door open. The air conditioner in the room had no cold air. It's 30 degrees inside. Secondly, the window can only be opened a small crack, and it is above the flamingos. These women are so noisy that they scream loudly for a while, so I can't sleep all night. It was overcrowded. As a parent-child hotel, there were no bedside stalls. The response capacity was seriously insufficient. I asked for a paper bag. Secondly, at breakfast, there were so many people that there were no seats. It took half an hour to find a table for dinner, and we had to close it at 10 o'clock on time. The food was miserable, the millet porridge was mixed with water, the bread was ordinary bread cut into 4 pieces, there were no children's cutlery, the cups were disposable, and the breakfast environment was dirty and messy. The naughty castle is 20 square meters, 100 children, and everyone is stepping on everyone. There were so many people fighting in line at the entrance to the dinner buffet that there was no time to check tickets. As soon as everyone opened and rushed in, there were people and children everywhere. They are all described as terrifying. Besides, the room was dirty. I didn't have time to clean it, so I went to the bed. There were hair and dust everywhere, the toothbrush cup was full of toothpaste, and the toilet paper was half used. Checked in at 5 o'clock, just one night, and decided to check out the next day. There was nothing for the children to eat for breakfast, and they were all queuing up. The service quality is too poor, the hygiene is also worrying, the room is not breathable, the check-in at the front desk is very casual, it can be completed in one minute, and the activities are not introduced, and I ask questions proactively. I was really impressed by such an expensive room price. I wanted to check out that night, refund my money and leave quickly. If you don't have the ability, don't be a family hotel. If you can't accommodate so many people, you have to control it. It's a one-time deal. I don’t know who gets the good reviews from anyone.
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