From the beginning it has gone wrong. They didn't have our reservation. We have arrived at 3 pm and until 4 pm they have not given us the room, something that can have a pass, if they prepare it well and have the services that it boasts. In the room there was no hot water for showering, the refrigerator and the air conditioning did not work. They have changed us at 12 at night because they were going to fix everything, which has not happened. The room we were moved to was also pretty poor, it had mould, the shower faucet was broken and the light bulb in the bathroom had been ripped out. It was noted that it was "under construction".
They have charged us 26 euros for the tourist tax when the voucher mentioned that it was 10.
At breakfast 2 times they have tried to throw us out of there (we had breakfast included).
At the time of leaving they wanted to charge the breakfast deposit of 100 euros (46 euros and then changed to 23 euros) and we had another fight. Of course we didn't pay because we had them included. They called the manager, we showed him the reservation, and the manager did not know how to read the reservation well because he also wanted to charge us, after a thousand explanations he understood that we had breakfast included, which by the way, when things run out they do not replace them and at 8 o'clock half tell you that you would have gone earlier (breakfast hours are from 7 to 10).
In summary: A very rude receptionist who told us that for the little we had paid we could not complain. A building that is a ruin cataloged with 4 stars to which all are left over. The photos that appear on the web are false. Albania is a place with very friendly people and this place detracts from everything we have found in this country: they laughed every time we passed in Albanian so that we would not understand them, rooms that are more like shacks to rip off tourists and a staff Chabacano that works with a credit card with its unique changes from lek to euro that they do not have even in usury exchange houses. I DO NOT RECOMMEND this sewer to anyone. Quite an unpleasant experience with situations that are close to scam. A greeting and I hope you do not live this unpleasant experience.
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