Hotel Rakuragu

Location was great, easy to travel to popular areas like Ginza, Akiharaba, Shibuya etc! Staff was very friendly, almost all spoke English and they made sure we were comfortable at every turn. Housekeeping was spick and span, rearranged as if we were staying there for a first night but may have threw our mini travel essentials sachets mistakenly. Keep your essentials organised and you should be fine!

First, this is a new hotel ard one month in operation when I stayed there. I like the multi-national service team there, they are helpful and friendly. They also helped me call a restaurant to make reservations and received a package for me before I arrived in Tokyo. But as a new hotel, there are teething problems. First night, I wanted to check in around 11pm or so, but had to wait at the lounge for some time till around midnight while they said they were fixing the fridge in my room. Then, for the first two nights, I realised my aircon wasn’t working properly. I asked them to try fixing it on the second day but nothing happened. Finally, I requested on the third night to have my room changed which, thankfully, they did. On the second night, I also realised the over-enthusiastic cleaner threw away my sachets of skincare, which I carefully placed all of them in a cup for continued use. Guess the cleaner is not familiar with how hotels are usually sold cleaned and to only throw items which are placed in the rubbish bin. Then please note there is no TV across their rooms at all. And the emergency exit is in the shower cubicle. Indeed, as a solo traveller I am rather afraid someone might burst into my shower when I am bathing through the emergency door… It is nice that there are balconies but there is no view… The hotel is also far away from Tokyo station. Contrary to their advice, the cab fare is not just the flagging rate of around 500 yen or so. The eventual fare was 1,100 yen. So be aware of this as you decide to cab there from Tokyo station. It is like a 7-min walk from Mitsukoshimae station if I recall the name correctly, so it’s still alright.

Stayed here for 3 nights and it was a really nice experience. The front desk staff were all very friendly and helpful. There is no TV in the room but all we need is a clean place to take a good rest so it's all fine. The location is good too it only takes around 5 minutes walk to the nearest station. Will return next time travelling to Japan!

everything is good but only no tv