Very, very, very poor WiFi. Absolutely terrible! Extremely inconvenient and unacceptable in 2024. When we entered the room it smelt stale like an old packet of corn snacks. The wall by the bed had chunks out of it and marks on the other walls. The skirtings all had chipped paint both in the room and all along the corridor. There were two sachets of coffee and two teabags, which after a four hour drive was abysmal. The walls are so thin, I could hear the guest in the next room snoring. There was one bath towel for two of us, even though a second bed had been made up! I asked for another set of towels and was given one bath towel, meaning we had to share the hand towel. The top of the hand soap dispenser was covered in rust. So it looks as though it's never removed and cleaned! Presumably the same for the shower gel. Non-existent lighting in the car park! Not to mention having my new car dented in your car park between Wednesday night and Thursday morning! The second evening meal was spoilt by a ridiculously long wait to have our order taken and then to receive our meal, and again for anyone to even check we were still alive, and to ask for our bill, which was an hour and forty-five minutes later, after one course! In addition to this, I think it's ******* to present me & my fourteen year old son, with a menu for valentines day! Some families are away for half term!!! We have been using Premier Inn happily for many years, in various locations, but this one was beyond disappointing! It's tired and depressing with a distinct lack of staff!!! We definitely won't be returning, it was horrible!
89 Reviews