The outside is not inviting. Booked online before I saw it. Lobby was closed when we arrived (8:30-ish PM) so had to check in through a window. The door to our room was locked so had to wait until they came to open it [it was locked from the inside, but there was a second door, so not a problem]. That was inconvenient. We had a suite. We had to request bedding, but they were out of blankets. There were not enough towels either. But the room was clean. The toilet/shower was in one room and the sink in another. Obviously, the suite was once two separate rooms, so a little funky, but the living space was separated from the bed, which was convenient for our family. Hot breakfast.