Guest User
August 14, 2023
We arrived at 4am after travelling for 10 hrs, to be told that there was a problem with our room and we would not be able to have one until 12pm the next day. We were showed to a room which was off site and told it was Tiana 2. There was no such hotel advertised. I insisted that we paid for a 10 night stay at Tiana and as they were expecting us the room should have been ready. The room we were given was not fit for purpose. Very dirty- walls, beds, bathroom. Cracked tiles, nails hanging out of tiles, nails sticking out of bed frame, stained sheets, hairs in bed, stains all up the walls, mould all over the tiles, dirty toilet, dirty floors, wires and sockets hanging off, not safe at all! There was a toilet rolls in the terrace outside the room, insects started to bite us so we left and carried all our luggage back at 4.30am back to the original hotel. The man at reception kept insisting it’s just for tonight and you will have a room tomor at 12. I kept saying that I paid for 10 nights and I won’t be able to even have My room to settled into and unpack and wash until 12 pm tomorrow. I was travelling Witjh 2 children we were all exhausted, thirsty and tired. We were not even given water and had to ask. We were given a dry piece of bread with a tiny slice of strange coloured meat and cheese. Considering it was all inclusive and we paid for a day but arrived early hours, I would have thought they would have been more considerate. The man at reception said he would change the sheets and spray the room. I refused and said we were already bitten and the children were scared. I said it was not what I paid for and agreed to. When I booked and paid for the holiday They had been expecting us so why didn’t they have the room ready?. This was not what I was sold when I read about and booked the holiday. I honestly just wanted to cry and go home. I saved up and spent so much money to treat my family and come away to relax but I honestly wish I stayed home. This is an awful way to treat people. I wouldn’t even give this 1 star.