Hilton Garden Inn Cleveland/Twinsburg Reviews

The friendliness of the staff with making sure that our needs were met during our stay.

Was there for an event customer service was great hotel was clean over all my stay was great

The lick on 102 was broken and my doorcwas ajar when i returned. Im a domestic violence survivor 2019 and that triggered a panic attack. Taylorvat desk was not accomodating at first abd i was talked in a reprimandung tone. Maintenance staff gentle was very very kind. My godmother had her 75th bday party in Twinsburg,OH and i traveled far to be treated so terrible. Can u imagine what it felt like to walk up do an open door after being attacked in your past. My ptsd has been constant and i had to check out early. The chest painscate still unbearably bad. The Handin reprsentive had Sarah follow up abd fave my information to "Jihn" regional manager who has yet to reach out. A think i should have gotten a call. Now im wondering if this us how ill be treated do i return here for 30th class reunion 8/29-1?

Love this hotel first time in twinsburg and had a awesome experience and breakfast and being able to get in the pool and hot tub

No maid service and no warning of such, orally and verbally Old food in frig Manager gave no info about maid service. Unhelpful generally

Great location close to freeways. Staff is always courteous and helpful. The rooms were very clean.

The grounds were beautiful with 2 outdoor seating areas. Our room was updated and the staff was friendly.

Nice place to stay. Close to highways and restaurants

Typical for a Hilton Garden. Except breakfast is not included. It is purchased for 12.95 per person every morning.

A little difficult to find off the main road but we did it. Beautiful building and lovely area to spend the night. Nicely decorated and maintained

Loved it all except the room was really needing a makeover- especially the bathroom- it reminded us of an old folks home

Clean ,staff great people check in was quick

We had to make the reservation the day before arrival due to an early morning appointment at Cleveland Clinic. The whole process was easy and the staff was amazing. We would highly recommend the location. Thank you!

It was the best hotel that I’ve stayed at while being in Ohio