El Santuario Resort & Spa Reviews

Nice view but room is little bit dirty

Amazing beautiful resort. If coming to Valle del Bravo highly recommend stay here

The place is awesome, sometimes the personal is rude about the tips. But in general, everything was amazing, beautiful views and incredible peaceful for rest.

Beautiful place, excellent service, great staff. Walls are a bit thin. We could hear very thing from the room next door. And I mean EVERYTHING!! 😬 But definitely will come back some day!!

The reason I've come back to this hotel a couple of times is because if the heated pools (and in room pools). We have a toddler and this swimming environment is perfect for her. Also tons of grassy areas and a small playground for her. The spa is also nice (get a massage with Esveidi, she is TOP!). The food is ok but could be better, especially for the high price.

It was amazing to stay here. My Valentine’s Day get away was amazing with my girlfriend. Restaurant staff was excellent along with all the other staff at the sanctuary. Will visit again soon.

The rooms has a mini pool, all night was having this weird sounds of going in and out water, they could no fix it, it supposed to be a relax hotel??? You can hear the tv room from the other room, and that to be nice for what you can hear …

the property is very nice; but staff at the reception not friendly, and currently the hotel is making an expansion and noice was terrible; could not get a massage at the spa, because of this would recommend training better the reception staff and not recommend doing any massage or spa until finishing the expansion of the hotel

El Santuario is a beautiful property. Very relaxing with a great staff. The food is fantastic and the views are incredible. I highly recommend this property.

Everything about this Resort and Spa was wonderful. The service was impeccable, the room was clean and beautiful, and the food marvelous. We will be coming back.

Rude employees Bad service They have no wine at the hotel. Property is under construction or remodelación The pool by the spa was closed Many rules They only speak Spanish, no English so it make difficult the stay for foreign visitors.

The food was TERRIBLE, it took hours to be served each time. Flavorless. Problems with breakfast & lunch. Very very disappointing.

The place promotes itself as a luxury resort when In reality a lot about the facilities leaves to be desired. Particularly the design and accessibility of the areas of the hotel.

Most of the staff can not speak English , especially when you call room service, they will simply saying "bye" to you if they don't understand you, it's rude and unprofessional, hotel room is old and facility is limited, service in holiday is not worth for the price