San Polo Star

Good location. The property is located near the railway station. and piazzale Roma. The room is of a good size and so is the bathroom. Friendly and helpful staff of advice on characteristic places and how to visit the city. Great experience.

I would never go to this pseudo hotel, if you do be prepared to be in trouble just look at the management responses here with complete disregard for people voicing their experience. I give you some more reasons that I have lived. - Their check-in is from 3:00 to 7:00 p.m. If you arrive at that time, fine, but forget about your money and start looking for another hotel, no matter what reasons you have had. It says that it is a hotel, in fact it is a house, that they have enabled rooms. There is NOBODY there except for hours, so if you have a problem, NOBODY IS GOING TO HELP YOU, if your room floods, if you have an electrical or heating problem, if you run out of toilet paper, it's not a hotel there there is no one outside these hours. Seek only to take advantage of the clients, if you do not get better, a room that does not have to be cleaned. I realized this situation barely a few hours after hiring, I offered to pick up the key elsewhere, send all my documentation, make the tourist tax payments, but nothing, it was not his problem. He did not accept anything. He had already taken my money and the customer doesn't care. THE HOTEL IS ENTERED WITH A PASSWORD, so you do not need to leave the key anywhere. Once again the CONTEMPT they have in this hotel is shown, choose another better, there are many at the same price in Venice, and much better located than this one, which is in a place where there is nothing, for that better the area near the station, cheaper. - THEY TREAT YOU LIKE A CRIMINALS. They block money on your credit card FORCING YOU to sign the payment of €70 or they do not check-in the room, and leave you stranded in Venice, and that after having paid in advance for the room. Not content with TREATING THEIR CLIENTS LIKE CRIMINALS, presuming that they are going to damage their pseudo hotel, they don't remove this lock as soon as they check that everything is fine, they leave it for 10 days, YOUR MONEY BLOCKED, on their whim, showing again the little interest they have in their customers. Now they will say that this is a bank thing, I work in a bank, just like you can put the block, you can remove it if you want to, but for him it means - The hotel is at street level, so you can hear everything, besides the curtains are very far from the wall, so you don't get light from the street lamps at night you will have to put your bags against the curtains and still get light, so it is annoying to sleep. - Do not trust to see few negative reviews, it does not make an effort to treat its customers well, but to prevent you from indicating negative reviews. I booked through Booking for two nights, I lost a hotel night for not being able to arrive on time, but the next I went and stayed so as not to lose the night, and as soon as he checked-in, the guy who is in the hotel told him He called and I got a room cancellation. SO I COULD NOT MAKE THE REVIEW IN BOOKING AND INFORM THE CUSTOMERS OF THE BAD TREATMENT THEY GIVE IN THIS PSEUDO HOTEL. - I have put 3 claims in Book

We arrived at the facility on August 25th to stay there until the 29th and were greeted in a very friendly way by the employee Giulia. Unfortunately we have clearly noticed (not through her fault but through those who have not decided to train her) the total lack of preparation in giving information of any kind to the customer. All the restaurants recommended and found at the moment on the map were closed on the day. The other information was all of the kind it should, I think, it seems to me. The room is just decent, the bathroom almost impracticable due to the very limited dimensions. Absolutely forgettable cleaning, on our arrival we found the bathroom bin full of used sanitary towels (and not regularly packed) and the lid of the container stained with blood. To our complaints, the employee on duty did not even want to enter the room, inviting us, in an unkind way, to "kick" the container out of the room. Not once did we hear "I'm sorry" from him. The next day we learned that the rooms would not be serviced (including the bathroom) for the next four days (pity we left earlier) due to Covid 19. But we noted to our disagreement that the toilet paper stocks were abandoned on the floor , unpacked, at the reception entrance, at the mercy of anyone who passes, consequently sneezing, coughing, unsanitized hands and so on. Shameful! I'll stop here, because I don't want to dwell on it, but I think these episodes give a perfect idea of ​​the structure.

Personale gentile ed efficiente, camere comode e pulite, posizione della struttura buona a meno di 10 minuti dalla stazione ferroviaria, numerosi ristoranti, bar e negozi, ma senza l'affollamento caotico delle zone più rinomate raggiungibili comunque in15/20 minuti.