A major faux pas! Don't stay here!
Don't believe any positive reviews or posts on Xiaohongshu (a Chinese social media platform). This hotel is utterly useless except for its cheap price.
First, the location is terrible. The hotel is in the small town of Vico, which has few tourists. It looks close to Sorrento and Positano as a straight line, but it takes 30 minutes and 60 minutes by car respectively. Then, it's supposedly a 6-minute drive to the beach, but it's a 53-minute walk. There's no parking if you drive there, and no taxis in town.
More importantly, the hotel is in the north of the Italian peninsula, but the best sea views are in the south. Even if you're looking for a cheap hotel, choose a small town in the south (between Sorrento and Salerno).
Second, the rooms are awful. I booked a sea-view balcony room, and upon entering, there was a strong smell of disinfectant (I checked in at 5 pm, so there's no way it had just been cleaned). The balcony was also very small and severely obstructed, offering only a tiny view of the sea. The advertising is completely misleading. The most outrageous thing is the so-called roof. The bar was right above me, and the DJ was spinning records overhead; the noise level was measured at 50-70 dB.
I couldn't stand it anymore, so I went to the hotel to complain and request a cancellation (why not a room change? Because the room I was given also had strong disinfectant smells and a DJ dancing overhead). The hotel manager agreed to give me a refund and said he would communicate with the agent about it.
However, four days later, the agent told Ctrip that the hotel refused to refund me. I don't know if the hotel or the agent was at fault. However, Ctrip customer service was very attentive in following up and ultimately resolved the issue well. Thank you again!
I immediately booked a hotel in Positano after cancelling, and it was a much more pleasant experience.
Original TextTranslation provided by Google
