Fairfield Inn & Suites Dulles Airport Chantilly

It was pleasant stay and very happy with everything! We used airport shuttle which was very easy to arrange and super smooth. Breakfast service also nice and reasonable but wonderful selection we had a great time!

Toilet needs attention - won't flush completely and burps. TV will not turn off unless you get out of bed and reach up behind the label in the front and find a little switch to turn it off. Housekeeping came in, replaced towels, coffee and straightened up everything but the bed - left it unmade. Requested at the front desk to have it addressed the next day - came back to room and no one had attended to it. Front desk said that it would be done a third time - it was. Only problem is one of our personnel pillows (small and black, nothing like a hotel pillow) was missing!! Tracked it down the next morning with the help of the employee in the breakfast room.

Would have been nice to have known about hotel construction being done before booking ot atleast let the price be reduced alittle during this time. Another concern was safety in the parking lot. There was plenty of light poles around the parking lot but none of them was ever on so we had to walk from vehicle to inside always in the dark in a area we knew litttle about. I felt they could have had atleast some lights on for safety and piece of mind for guest.

Housekeeping was suppose to come every other day. Didn’t happen. We had to go get towels and coffee packets. Toilet didn’t flush correctly.

Great stay. Staff is good too. Hotel has to figure out how to get a bigger parking lot. Street parking doesn’t count as hotel parking.

Hotel & room were clean and great bed to sleep as a couple on King bed. Bfast was fully stocked and great. Shuttle quits at 11pm so Flt arrivals after this would be taxi or ride apps. Uber is quick while Lyft had waits in excess of 15 mins.

Older hotel. Minimum water pressure at sink, although shower did work. Cleanliness was fine until on day 3 the cleaning caused the toilet to smell like urine. Thermostat did work well, unusual for an older hotel.

It’s a couple weeks since we stayed at the Fairfield Inn Chantilly 7/24 to 7/25/23, but I have to post this review. Our stay was wonderful! It was the staff that made this hotel stand out. Felt like staying at a family run B&B. We arrived late on 7/24 with 3 kids and 5 bags plus baby seats and everything. Instead of having to wait for a shuttle bus, as soon as I called the hotel the friendly gentleman at the front desk called a Lyft for us. Unfortunately the big suv was too small for us (Nissan Armada with captain chairs and not enough trunk space) so we called again. The gentleman called another, bigger group Lyft, but instead of a Suburban or something big a Tahoe came out, too small again. I called again feeling bad, but the gentleman was super understanding and simply called two large Lyft for us. The next morning we needed to go to the car rentals at the airport, Two ladies were at the front desk, talking to us and our kids in the nicest way. Lyzzet (as far as we remember the name) tried to call a Lyft for me (the plan was for me to pick up a rental and then pick up my family). Unfortunately the system to orders a Lyft car, was down. Lyzzet apologized many times and after trying for 15 minute said, if everything fails, I will drive you personally. A couple minutes later, she was able to have another hotel employee drop me off at the airport. The young lady was super friendly too, we talked about family and kids. She made sure to drop me off right at the rental office!!