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Warsaw Hotels Recommended for You

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5 star

Hotel Warszawa
4.5/571 Reviews

Hotel Warszawa

Centrum Warsaw|0.62km from Kultuuri-ja teaduste palee
The hotel is luxurious, has a boutique feel and everything about the design and decor is 5 star+. However, our weekend family stay got off to a bad start when the reception didn’t have our reservation. There was no apology and almost an attitude by the unfriendly and arrogant young lady at reception of it being my fault. At breakfast the next day, the restaurant and the quality of the food was excellent but the staff were untrained, unfriendly and on occasion could not communicate in Polish or English. Food was removed from our table when we were half way through, nobody explained the concept, ie no buffet, which was great and what could have been a wonderful experience, was let down by the staff. They saved the best for last at checkout. I was asked if I had anything from the minibar. I replied to say that I had not but reminded the lady that we had drinks at the bar that should be added to our bill. I was then shocked to be told that I would now have to wait to checkout whilst a member of staff checked the minibar in my room. I felt like a criminal at a 1 star hotel in a mass tourist resort. Again, not what you expect from a 5 star boutique hotel paying USD 300 a night and having reminded them of my bar bill. One, more senior member of staff ultimately realized my frustration and took over the checkout process, although by this point, the damage was done. Really disappointing to see this beautiful and luxurious hotel ruined by staff with no training but most of all with such an arrogant attitude that it made the whole experience feel very uncomfortable. The doormen were however extremely polite and helpful. Not enjoying writing such a negative review, I truly hope managements take action as we have been staying and eating at hotels in the Likus chain for years and have always had an enjoyable experience until hotel Warszawa.

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Business travel

Holiday Inn Warsaw City Centre
4.6/546 Reviews

Holiday Inn Warsaw City Centre

Centrum Warsaw|0.83km from Kultuuri-ja teaduste palee
This is a nice hotel, good accommodation, great location within 5/10 walk mins of three railway stations and closer to tram and underground BUT……. It has real issues with staff errors and then quoting polish law giving them 14 days to fix issues / complaints doesn’t exactly give a good view of customer focus or indeed reward of loyalty to IHG’s brand or this hotel where I have stayed a few times before. Due to a queue at reception I just left the card and did express checkout, however 10 minutes after I left the hotel took a payment for DOUBLE the correct room rate. An hour after that they then took another payment for the correct amount but did not cancel the original payment - clearly someone’s made an error and charged me someone else’s room and then thought putting it through again would fix it. Wrote to hotel and got a snotty email back in a tone that did not accept they had made an error. This email didn’t apologise either but it did quote under polish law we have 14 days to fix this which is pretty bad. There was also no appreciation that taking multiple payments in error could give some people financial difficulty as they cannot then access the funds taken in error I am now having to get my bank to complete chargeback as I am not waiting 14 days for them to reverse a payment taken in error This isn’t the first staff related issue I’ve had at this hotel so I won’t be back as there are plenty of other IHG hotels nearby that can operate without errors or sending snotty emails to Diamond Elite IHG members - on a previous visit they put me in a room right above on site construction work which was nice of them! If your going to risk staying here I’d advise paying upfront and not using express checkout
Platinum Residence
4.2/534 Reviews

Platinum Residence

Centrum Warsaw|1.28km from Kultuuri-ja teaduste palee
At beginning I’d like to say that it’s in the quite good location. Easy to walk to the center or catch some bus. Biedronka on the ground floor also useful. Staff very friendly and helpful, tower A has a 24-hour reception. I chose the room ”Superior”, at first glance it looked great, however, after a closer look you can notice some tiny cracks in the wall and tiny scuffs on the wall. Kitchen basic equipped, countertop in one place cracked (MDF laminate), you can already see the tooth of time in this room. Cabinets don’t close properly (hinge torn out), on the plus side, washing machine (but no powder/capsules) and dishwasher (one capsule for a stay of 3d day), which was held on one screw in the cabinet, sometimes there was an unpleasant smell from under the sink. Living room nice, TV a little old, but has many channels even foreign, sofa comfortable. As for the bathroom, there is nothing to complain about, nice, there was gel and hot water, only the white towels had small red spots(maybe some lipstick?). The bedroom is also in good condition, fresh bedding, TV, the only problem was the hard touching door and the non-functioning led behind the bed. In summary, certainly on the plus side air conditioning in the living room and bedroom, cleanliness of the bathroom, friendly staff, free wifi. On the other hand, the downsides that I remember the most are the problem with the bedroom door(probably fell on the hinges) and problems with the cabinets in the kitchen - torn out hinge and (ATTENTION!) failure to meet the deadline for returning the deposit, I had to wait a whole month (only after not accepting the transaction, the bank reversed the payment)! I also wrote an e-mail about this, but did not receive a reply.

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Explore Guest Reviews of Hotels in Warsaw

Searching for hotels near Kultuuri-ja teaduste palee? Compare room rates and reviews to find your ideal stay.
Warsaw Marriott Hotel
4.5/574 Reviews
Centrum
Lovely hotel , next to the train station , shopping centre , restaurants like location was great. Hotel itself was a great stayed on 32 floor , views were mind blowing , breakfast was ok for 22 pounds as there wasn’t much of a variety. Staff were friendly and helpful. Front desk guy who dealt with us was amazing gave us a very good room.
Hotel Metropol
4.3/5126 Reviews
Centrum
This is a great base to explore Warsaw with tram/bus stop that can lead you anywhere. They let us check in before time. The staff speaks perfect English and are very helpful. The room is new and nicely decorated with strong shower. Bed and pillow is comfortable. I requested more blankets and pillows and they delivered right away. Breatfast is plentiful and delicious. It's quite loud in the room at night due to its location but more on weekends with I guess many people going out, on weekdays it's more quiet. I'm a light sleeper but I had a good sleep nevertheless maybe because I'm tired. Overall we had a great stay and I'd recommend this hotel to anyone.
InterContinental Warsaw
4.7/585 Reviews
Centrum
The hotel is very comfortable, with good views and facilities. The location of the hotel is also very good. There are many large shopping malls and restaurants nearby. Opposite the Palace of Science and Culture, the scenery at night is first-class. It's a very good travel experience, basically I choose this hotel every time I'm in Warsaw. The service staff has a good attitude and smiles.
Hotel Mercure Warszawa Centrum
4.5/5103 Reviews
Centrum
The most amazing hotel experience, after leaving a horrendous airbnb at 1am me and my boyfriend went to the Mecure to find a room. Leszek on the front desk was extremely welcoming and helpful in finding an affordable room for us as we are only students. The best customer service I’ve ever received, he was sympathetic to the situation we were in and gave us the best deal possible. The room was lovely and the location is perfect. Would recommend this hotel to anyone.
Warsaw Hostel Centrum Private Rooms & Dorms
3.7/525 Reviews
Centrum
It is comfortable for the station, has reception h24, but the rest no ... has rooms that look a little imprisoned, they don't even give us towels, you have to make your bed alone ... I didn't like it very much. I do not think I would advise it, and they don't even pay for the price.
Hotel Polonia Palace
4.5/547 Reviews
Centrum
A M A Z I N G hotel !!!! Very clean, very beautiful. The entire staff of the hotel really helped us with everything we needed. One of the tastiest breakfasts I've had (and I travel a lot). I want to point out that the employee named Daniel really helped me and he is a champion! I recommend everyone who comes to Warsaw to stay at this hotel.

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