Susan Irene
February 28, 2024
First off , when we reserved the room, it was suppose to be a 2 bedroom suite, with a livingroom area, and kitchen with a balcony. Well that was not available.... even though thats what I reserved and paid for ahead of time,.. 2nd, our room was located in the back 40 and we had to walk there, which , whatever... 3rd the coffee maker did not work, told the front desk, but no coffee maker was brought to us the entire stay.. 4th ice maker was broke down , so had to go to the bar to get ice. And to top it off, went to our room after being gone all day and when we go back we could not get into our room, they had changed locks so our key was wrong, and we had to wait outside which let it be known this was after another walk to the back forty and it was cold.. still no coffee maker , No ice near us. So I loved the property it was very nice clean but as for the service to offer us a ride to our room , none not one time, and the rest , just made the stay very frustrating. Would WE ever stay there again, well, I would have to say, it all depends. truth be told I have had better stay's at other Resort's But If Saddle Brook actually reached out To try and make up for our stay. I would then see that they actually cared. the Lady at the front desk offered a 50$ discount , but i am sorry 50$ was not compensation.