Hampton Inn & Suites New Haven - South - West Haven Reviews
Hampton Inn & Suites New Haven - South - West Haven
510 Saw Mill Rd, West Haven, United StatesView Hotel Details
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Hampton Inn & Suites New Haven - South - West Haven Guest Reviews
4.1/5
Very Good
102 Reviews
Verified reviewsLocation4.1
Amenities4.1
Service4.1
Cleanliness4.1
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All Reviews(102)
Positive reviews(85)
Negative reviews(17)
Guest User
2 Queen Beds Room, Non-Smoking
Checked in Sep 2023
Friends
4 Reviews
Outstanding
Posted on Sep 17, 2023
Staff is very accommodating. I called early to let them know I would be arriving late. They checked me in ahead and when I arrived, they extended my checked out time due to very late arrival. Thanks.
Anonymous User
2 Queen Beds Room, Non-Smoking
Checked in Jun 2023
Friends
90 Reviews
Outstanding
Posted on Aug 21, 2023
Facilities: cost-effective
Environment: Cost-effective
Original TextTranslated by Google
Christopher
Checked in Feb 2024
Business travelers
Posted on Feb 28, 2024
My room was facing the interstate. It was very loud.
I had an allergic reaction to whatever laundry products were used. I woke up with hives all over my body.
The front desk staff, both evening and morning, were very hospitable.
Neeraj
Checked in Feb 2024
Family
Posted on Feb 24, 2024
Room has no heat and hotel staff is not willing to do anything about it. They dont have any extra blankets as well. They said they don’t have any maintenance person and can’t change our room. There are plenty of rooms available on our floor as whole floor is complete quiet and it’s 9pm.
Christina
Checked in Feb 2024
Couples
Very Good
Posted on Feb 22, 2024
Quiet and conveniently located. Front desk worker was EXTREMELY welcoming and kind. My only issue was the light above the bathroom mirror did not work so I had to do my makeup in the kitchenette.
Nubia
Checked in Feb 2024
Family
Outstanding
Posted on Feb 19, 2024
I love this place is beautiful clean, safe convenience, the beautiful women o. The front desk is very sweet and attent. We really love the attention.
Sandy
Checked in Feb 2024
Business travelers
Posted on Feb 9, 2024
Carpets were not vacuumed throughout the hotel. You could see food on the floor in the hallways and during our weekend stay, not once did that get cleaned. Rooms are old, furniture was stained, carpets dirty and musty. Front desk staff were very friendly but the cleaning staff needs an overhaul (if there even is one).
Kelly
Checked in Jan 2024
Family
Very Good
Posted on Jan 29, 2024
Clean inside, breakfast was OK. Parking lot was slick, sidewalks slick, need to work on clearing the ice.
Maria
Checked in Jan 2024
Other
Posted on Jan 23, 2024
First when we checked in we need a luggage cart. The receptionist stated they do not have it. So we carry our luggage on the 3rd floor. When we get to the room the refrigerator and phone was not working. They fixed the issue on the phone but not the refrigerator. We talked to the manager and receptionist 3x but until the day we checked out the refrigerator was not fix. Luckily we have a cooler to put ice for my husband insulin. No sense of urgency what so ever. We stayed for 8 days with no refrigerator. The front desk not so friendly either.
Marie
Checked in Jan 2024
Other
Very Good
Posted on Jan 23, 2024
It was really nice, but the temperature in the room was hot then cold , that would be my only issue. The breakfast was good.
Leah
Checked in Jan 2024
Other
Very Good
Posted on Jan 9, 2024
Very noisy as it is directly off the highway. Lots of loud intoxicated people throughout the night. Right next to Texas Roadhouse which is convenient. Staff are all friendly and helpful but they seem to be short staffed as no one was manning the front desk at check out time.
Miliania
Checked in Jan 2024
Other
Very Good
Posted on Jan 5, 2024
The hotel was over pretty clean, but the service in the front desk. I had to wait until the booking check in time and even after I checked in exactly the time it said I had to wait additionally 30 minutes at the lobby because he didn’t have any rooms cleaned, I can understand because it was the week of New Year’s but overall the room was clean. The bathroom is clean. The area is nice it’s convenient there’s a Walmart and Aldi.
Quan
Checked in Dec 2023
Other
Outstanding
Posted on Dec 27, 2023
The hotel room is clean, front desk staff is friendly. The breakfast is also good. Great value.
Mark
Checked in Jan 2024
Other
Outstanding
Posted on Jan 7, 2024
Nice, modern, clean, well kept, very good customer service, convenient access from highway.
Roksana
Checked in Dec 2023
Other
Very Good
Posted on Dec 13, 2023
The staff was very friendly and helpful. The lobby was clean and decorated for the holiday season.
The room was a neutrally pleasant and the bathroom looked like it had ungone a renovation but the bathtub had paint peeling already. Towels were appropriately fluffy for the hotel tier.
Breakfast wasn't earth shattering but fed you. Had eggs, sausages, and home fries in the warmer, waffles station, cereal and carbs. Fruit was lacking.
The room I booked was a double queen bed. My daughter took one bed and I had ended up with the one that sagged badly in the corner. Having driven most of the day, I slept anyways but woke up wobbly.
Would stay here again since we went to visit friends in the area and it was right off the highway and close to casual restaurants and grocery stores (Aldis/Walmart).
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