From start to finish: Parking attendants were helpful, there is a $30.00 per night charge to park at the hotel, there are other options, but we opted to keep our vehicle nearby. Check in at about 7:00 in the evening and the check in clerk was not friendly at all, she was not helpful and was annoyed when I would ask questions for clarification. The hotel is historic, so we expected some historic pieces in the hotel which was charming to us but there are things that should be updated, in our opinion. The wifi does not work on the 9th floor and we were given an opportunity to move to another floor, but we had unpacked, and I was there by myself as my husband had business to attend to. The best part for me was the bathe and massage. The staff were friendly and helpful and wanted make sure you were having a good time. So all in all--take the good with the bad. I would stay there again just to be close to the spa area.