Hilton Garden Inn Winnipeg South
Latest booking 13 hrs ago
I've stayed here many times. The first time, I was blown away at how great it was. The customer service was exceptional. The food was perfect in every way. The overall service was so friendly and professional. I literally loved it like a home away from home. We just stayed there again for 9 nights. I couldn't believe the change in everything. The room was in very poor repair. The blackout blind was broken and sticking out. The cupboard door to the fridge was half broken off. The room didn't give you that really clean feeling. Very dusty like it hadn't been used in a very long time. Every day I had to go down to the front desk because either my key didn't work, or the cleaning staff didn't replenish cups and glasses. We even had to ask for another bath towel. They only left one towel for my husband and I (are we supposed to share???). We asked for 2 glasses. They said they didn't have any and that there was a shortage of glasses. Then we asked the cleaning staff again and they looked at us like we were crazy when we told them that there was apparently a glass shortage in the hotel. So we got 2 glasses that we had to wash ourselves everyday. The worst was the dinner food. WOW!!! Terrible. I ordered the caesar salad. They cut a head of romaine....drizzled some dressing on it with boxed croutons and some bacon bits ( I think ) and served it like that. So basicially I was cutting up a head of romaine and eating the lettuce like that. It was horrible. They still charged me but brought me a bowl of vegetable soup (canned) instead. The room was actually never cleaned.....only the bed was made and some towels were changed. Very disappointing after having an incredibly impressive stay a few years ago. I hope they get their act together and do something about all this. New management may help. The outdoor patio was also not available to use.
Excellent
103 Reviews