Guest User
January 24, 2024
Came on a 2 night winter break offer, where we were given £25 per person evening meal voucher to spend on 1st night. We have visited before so new what to expect & because standard rooms are a bit small and sp**** on furniture, we decided to spend a little more & upgrade to what was advertised as a superior room. Big mistake, 🤔 the room itself may have been slightly bigger, definitely more furniture because there was a wardrobe, but still only 1 chair, but to add insult to injury on what was possibly the coldest 2 nights of Winter so far we had no heating. Both radiators in the room + towel rail in the bathroom didn't work. On 1st night staff were unable to get heating working & we were told Hotel was full!!! Not sure about that. So they provided a small portable electric radiator hardly sufficient to heat the room & bathroom. Next day we had to complain again because staff hadn't notified the new staff to our situation. We were told then that a plumber would be coming out to sort it, but that never happened, we were not offered another room & so had to spend a second night in our superior room. To say we were disappointed is an understatement & if it hadn't been a pre payment deal I would have refused to pay. I have since contacted the hotel management to complain but after a week have still not had a response. Don't think they're interested. I definitely wouldn't recommend this place...sadly going down hill fast