Anonymous User
Came to Wuhan for the May Day holiday, only to be utterly disappointed! Stayed at this hotel right by the bustling Jianghan Road. The room rate (around 1500 RMB) definitely didn't match the basic services provided!
When checking in, I repeatedly emphasized that I wanted a quiet room. The young man at the front desk assured me that all rooms were quiet. I thought, 'Great!' But when we settled in that evening, the first half of the night was filled with a cacophony of human voices, traffic noise, and general hubbub. I hoped it would quiet down later, but the second half of the night was even worse – electric scooters zooming by, vendors shouting, car horns blaring. It felt like I was trying to sleep in the middle of a bustling street. There was no other option; I spent the latter half of the night covering my child's ears to help her sleep. I immediately messaged the hotel on the platform about the situation and cancelled the second night's stay, booking another hotel that very night.
After a sleepless night, I checked out first thing in the morning. When I brought up the issue with the front desk, the staff member seemed impatient and asked why I hadn't contacted them in the middle of the night. This implies that there *were* quieter rooms available in the hotel – so why weren't we assigned one initially? (We had assumed all rooms were booked out for the May Day holiday.) The reason I'm writing this review today is because that young man clearly wasn't considering the customer's needs! It turns out there *were* other rooms, but they just didn't assign one to us, or perhaps this hotel treats its customers differently.
My good impression of Wuhan was severely diminished because of this hotel.
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