Crystalism
December 15, 2023
We had an awful experience on arrival. We were offered upgrade but hotel people said they did not receive anything. Then Trip agent proceeded to ask if I can accept no upgrade out of no where… I mean if the upgrade cannot be fulfilled then don’t offer it a few days prior to our check in. We also figured that it is because the owner suddenly sold the room to someone else so the room that we were supposed to be upgraded to, wasn’t available. Eventually they did honour & they have to move the other person to another room as we were the one who were promised to get it first. All in all we did get our upgraded room as promised but it took almost an hour and it was so messy, wasted my time. Would I want to pay premium to waste my time like this? To be honest, no.
Secondly, this is an inn like someone’s house. It is RIVER facing NOT waterfall facing. The pictures by other reviewers are so deceiving! They kept saying this is the actual view and posted some huge waterfall. But it’s not true. See MY pictures for the actual window view. The inn is located at the entrance so it’s definitely no where near that you can see the main waterfall! I’m taken aback because I chose a more expensive inn so I will be safer but turns out it’s just any other inn.
We were anyhow thankful that the location itself is away further from the bar so it’s less noisier and eventually thank the host lady for settling us in. But if you are looking for waterfall view- this is not the place to go for.