Guest User
January 31, 2023
More than regrettable experience. I booked a room for $7,300 pesos a night facing the ravine and certainly, the place is beautiful, but as in a hotel that is considered 5 stars, you would expect it to not only be beautiful, since when booking they offer you a welcome cocktail, but no one ever welcomed us, we had to chase the waiters to ask for water. I also booked a romantic dinner for $3,300 pesos that literally only includes the table, since the food is charged separately and they give you a paper menu with the prices (even though I asked them to take it away). My “romantic” dinner was confirmed at 8 pm. At that time I go out and ask at the restaurant and they tell me that nothing is ready. I ask them to call the manager and she tells me that everything would be ready at 8:30, even though I show her the proof of my confirmation at 8. This, of course, ended the surprise completely, ending with cold food and very bad flavor. To finish, the next day we were woken up by screams from a group of more than 40 people who were not even staying at the hotel, and for a change, since they couldn't fit in the restaurant, they came up with the very stupid idea of putting tables for them outside our room. room. It is shameful that “hotels” like this one continue to scam their customers when apparently they have not even understood how customer service works.
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