Anonymous User
August 4, 2023
Everyone should pay attention to whether the room booked is the same as the picture.
The third time I was finally moved to the room I wanted.
I just booked a lakeside backyard king bed room.
When I checked in, I was given a room in another hotel for the first time.
Something felt wrong when I entered, so I asked to change rooms.
It turned out that the double bed room I booked was full and they would give me a twin bed.
I changed the hotel for the second time and it was still not the hotel I booked.
But at this time, I didn't realize that I had changed hotels, so I rested for a while. The staff said that there were two decoration styles, and they would change it to another style for me tomorrow. I believed it.
Later, when I opened Ctrip, I discovered that there were not two styles at all, but two hotels.
It's just the same boss.
Finally, I asked to cancel, and the male staff asked me to cancel from Ctrip. As a result, Ctrip could not cancel at all.
Finally, a female person in charge helped me change to a family room.
The price difference between the two hotels was RMB 50.
But the decoration is very different.
Everyone should pay attention!
I went back and forth for a long time,
Thank you for helping me solve it satisfactorily.
Apart from this, everything else is satisfactory. The right hotel, the rooms are new and comfortable.
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