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Fumi International Apartment (Hong Kong-Zhuhai-Macao Port Future City Branch) Guest Reviews
4.3/5
Very Good
152 Reviews
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A very bad experience! First of all, I contacted customer service in advance to reserve a parking space. The reply was that there were enough parking spaces and no reservation was needed! We drove directly to the parking lot that day! First, the parking lot management blocked entry and asked us to contact customer service. They asked customer service to send me a QR code and check-in information before I could enter the car! But customer service never contacted me with any relevant information! I had to wait at the entrance of the parking lot for more than half an hour! Just as we were sliding the door outside to enter the building, the entire door handle flew out and almost hit my friend. At that time, the parking attendant came over and asked us to pay for it. We immediately told him that we were just sliding the door to enter, and the handle flew off. Get out! In the end, it was settled! Later we found out that we had to enter the entrance in the parking lot to enter the second building! When I arrived at Building 2 to register at 1220, he was told that I had only booked 1 room, but I had indeed booked 2 rooms, so I showed him the order information and credit information for 2 rooms, and waited there again. It took more than 20 minutes! In the end, I was given 2 rooms. When we checked into the room, we found too many problems!
1. The room was not shared with me because the hair dryer used by the previous guest was still plugged into the electric switch.
2. A large amount of hair was found in the wash basin in the room
3. The whole row of ceiling lights on the double bed couldn't be turned on. I contacted customer service and he said I didn't turn on the light switch, but I couldn't find the light switch! It turns out that the big bed needs to be pushed open, and the light switch is behind the headboard of the big bed!
4. The toilet door lock completely fell out and the toilet cannot be closed.
5. The TV couldn’t connect to the signal again. The customer service said that the signal was relatively poor that day.
Original TextTranslated by Google
Response from Property: Dear guests, hello! We deeply apologize for the changes caused to you. The surrounding facilities are constantly being optimized. The newly opened hotel is 5 minutes away from the Hong Kong-Zhuhai-Macao Port. The hotel is located in the Gongbei Islands area. It is very close to the port and Lover's Road. The sightseeing bus is to the Hong Kong-Zhuhai-Macao Bridge. The starting point of Hong Kong shuttle bus. Thank you again for your visit!
Guest User
Queen Room With Sea View
Checked in Apr 2024
Friends
3 Reviews
5.0
/5
Outstanding
Posted on Apr 7, 2024
前台小若和王先生態度很好
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Guest User
Queen Room With Sea View
Checked in Apr 2024
Family
1 Reviews
4.0
/5
Very Good
Posted on Apr 8, 2024
環境不錯,有停車場,可以免費停幾天,就是辦理入住的時候有點麻煩,然後酒店前台是在某棟樓的3樓
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chanyeolcc
Guestroom - Sea-View (Double bed)
Checked in Apr 2024
Other
2 Reviews
2.5
/5
Posted on Apr 5, 2024
You cannot enter the parking lot directly. You have to register separately. It took more than ten minutes to park at the entrance of the parking lot.
I got on the elevator and found that the hotel didn't have a lobby. I booked two rooms. My friend's room said they couldn't find the reservation. It took 20-30 minutes to check in...
There is no service at all, and the attitude of the front desk staff on duty at night is average... ugh...