Anonymous User
June 6, 2022
I was full of expectations when I booked, and I communicated with the hotel in advance about the room that needs a washing machine. When the room was arranged, I arranged a room with a washing machine, which was okay. The front desk is on the 24th floor, and the room is on the 9th floor. There is only one elevator to get there. I waited for the elevator for nearly 10 minutes. After entering the room, the layout is very good, and the space utilization rate is high. It can be seen that a little effort was spent on the layout in the early stage of operation.
The room facilities are in front of you, and there is a washing machine, which is the highlight. Then the shower in the shower cabinet is leaking everywhere and it is not very useful. It is recommended that the merchant check and replace it. The sanitation is a bit poor. There are similar sputum and hairs on the floor of the new guests, which is quite frightening. There are mold spots on the kitchen countertops, which is not a good feeling.
In terms of service, it is estimated that the business in the store is good, and I don't care much about the feelings of customers. The front desk service is mainly based on one's own feelings, and the feeling that others owe money throughout the process. When placing an order, no deposit is required when ordering, because considering that the service staff does not make decisions, the deposit was paid as the front desk said. Then the room card was dropped in the restaurant outside. I found an errand and sent it back to the hotel at 10:30. The lobby did not allow errands to go upstairs and put it on the first floor. The temperature was over 30 degrees and I searched for half an hour in the lobby below. The room card was found out and was taken back to the front desk by other hotel service staff. I sent a message to ask the front desk. The front desk said no, and I didn't care. Just after confirming that the room card has been sent back to the front desk, and going upstairs to get the room card to pick up the luggage and check out, the waiter sent a message saying: "So don't leave the room card in the lobby, you can leave the room if you are too lazy to come up."
When I saw this message, my fire came.
I don’t quite understand if I plan to enlarge the lobby, why should I go down to get it? I spent half an hour looking for it in the lobby. Why? , in exchange for the service staff, so... I said she shouldn't have said that, but she was too busy saying that the responsibility is not hers, don't blame her... She said that she is the store manager and the boss, and she saw that I was going to check out in a hurry, and she Let me do what I like... If it is a store manager, the boss can consider retraining before taking up the job. If it is the boss, then I wish you a prosperous business and a prosperous performance!
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