GGuest UserAll staff were excellent always very helpful, facilities need refreshing hotel needs sprucing up, gym equipment tired and ripped Pool small.
Chairs in the bar area either dirty or broken, very busy hotel trying to be too many things to too many people. Tried to book Spa on Saturday or Sunday both full.
Breakfast basic to say the least.
It was a shame, as once again the staff made our stay.
GGuest UserThis hotel was absolutely perfect! Me and my daughter booked this hotel to see Louis Tomlinson at the Utilita. It was perfect location. 10 minutes from the train station, 5-10 minutes from the arena. There is also a lot of night life so we managed to find a nice place just across the road to have some food and drinks. The room was lovely too! We had two double beds so we managed to sleep very well after the concert! Will definitely stay again if we have another trip to Birmingham!
NNSEJOKERAn amazing stay as always the staff here always go above and beyond for you needed slightly larger room due to my partner on crutches and they even put us in a room we was in before! Such clean facilities me and my partner felt really comfortable safe and happy here will stay again! Comfy pillows, bed, lovely bathroom shower and bath, toiletries on wall are very nice smelling, we will be back on Thursday to stay! :)
Hotel near Birmingham Shopping District, Birmingham
Price per night from:PLN 223
8.8/10
Very Good
AAqeel24Good hotel, nice staff, clean to acceptable standards, there is a paid parking next to the hotel entrance which is convenient.
The only downside is there is no AC and can get hot in the summer, the staff offered a fan which helped.
GGuest UserThis hotal was lovely we had to do a late check in after 9 clock as we got hear late but the staff service was fantastic very helpful and very polite would definitely stay hear again breakfast was a buffet breakfast help your self the only thing they didt have was fried eggs but they had scrambled egg thy had tea coffee hot chocolate machine and also help your self to apple juice orange juice lots of staff around clear area were people had been ready for other people to sit as have breakfast area was nice clear room was clear and tidy nice shower and toilet room beds comfortable had a family room with a double bed and a sofa bed .
GGuest UserHotel was nice, facilities are fine and in line with what you might expect at the price point. Breakfast can be included in the booking and there was a good selection. There's a restaurant and bar available in the evening too.
GGuest UserGood location close to M42, free parking onsite, easy access to reception check in was straightforward lifts to all floors and the room was perfect clean and warm.
self service for buffet breakfast good variety for every taste. would recommend this hotel to friends and family.
GGuest UserI recently stayed at your hotel and unfortunately left feeling quite disappointed with several aspects of my stay.
Upon arrival, I noticed what appeared to be blood stains on the curtains, hair left on the towel/flannel in the bathroom, and marks on the table surfaces. I have attached photographs for reference, as I feel these are basic housekeeping standards that should have been checked prior to a guest arriving.
I also experienced multiple issues with food and service during my stay. I ordered a charcuterie board, however the Parma ham and other cured meats appeared dried out, discoloured and no longer fresh. Unfortunately, after eating it, I also felt unwell afterwards, which was particularly concerning.
Later, when ordering dinner, I asked for a croque monsieur but the staff member repeatedly did not understand the order, despite me explaining it was a toasted ham and cheese sandwich. I was eventually advised to order a panini instead.
Additionally, I ordered truffle fries but was informed they were unavailable. I agreed to normal fries, however what arrived were heavily seasoned thick-cut chips which were completely different from what I expected and unfortunately not enjoyable.
Another issue was the iron provided in the room, which had black residue/staining on it and ended up marking my top, which was very frustrating.
As I had booked the stay primarily to relax and enjoy a quiet evening in the room with room service, it was disappointing that the overall experience did not feel comfortable or enjoyable.
What disappointed me further was that upon check-out, nobody asked how my stay was or whether everything had been satisfactory, despite the multiple issues experienced throughout my visit.
I wanted to bring this to your attention as I do not usually complain, however I felt the overall standard of cleanliness, food quality and service fell below expectations.
Kind regards,
Karolina
SSfrixelReally unsatisfied with the cleanliness of the room, there was a huge amount of dust anywhere that I was sneezing continuously.
Also, the most disgusting thing were the bedsheets, stained with yellow spots! I asked for a new set of bedsheets and the reception gave them to me and I had to put them on, because there was no one of the cleaning team to do it.
Very very very unsatisfied.
GGuest UserThe hotel is conveniently located nearby the new street station which is excellent. But the rooms is small and old, the bed sheets look grey (tho clean). The mattress is also old. It is okay to stay just 1 night (if you don’t have other choice and budget) but not more than that.
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