We were staying with a family of three. They don't have triple rooms, so the room is split into two. Even with two rooms, the price is still reasonable.
The rooms are mostly flat and well-maintained.
Close to Honjo-Waseda Station, free parking, a large public bath (with a Dyson hair dryer), laundry facilities, a microwave, free tea (coffee and apple cider vinegar drinks are also available until 10:00 PM), amenities, and samue-style pajamas are available for personal selection at the front desk (you can choose between memory foam and marshmallow pillows, subject to restrictions), and more. There's a large supermarket and laundry next door, as well as a delicious bakery, family restaurant, and convenience store nearby, making it incredibly convenient.
The front desk staff are all very kind and cheerful.
My only complaint is that the walls are thin, so you can often hear noises from the neighboring rooms (earplugs are provided, which is unusual). The lockers in the changing room by the public bath don't have locks. I haven't booked a room with breakfast yet, so I'd like to try that next time.
Hotel is within 5 mins walk from Kawagoe Station. Very convenient to travel with luggage.
Very easy to travel around the area as bus terminal is also nearby.
Staff is friendly and helpful. Nice hotel especially they have a door to close to separate room from the walkway/toilets. TV option can see if the washing machines are available 👍
Hotel is within walking distance from the train station and there's a convenience store directly across the street.
Very friendly staff.
Stayed in a non-smoking room which was clean and well kept, didn't have any issues with smell.
The hotel is beautiful. The environment is quiet and peaceful. Staffs are attentive and friendly. It is very clean and spacious. with around 10 mins walk to Saitama shintoshin station. it connected to shopping center, supermarket and movie theater. Great choice if you are looking for staying away from the loud and busy city.
As usual, the check-in machine was frustratingly difficult to use. Also, the front desk staff seemed to be part-timers, and their service was sloppy; the first thing that happened when I entered was terrible...
The next morning, there were a few minor issues with the breakfast, but the staff's response was excellent, and I was very satisfied.
If it weren't for that, I would have given it a very low rating.
Every time I visit Japan, no matter where I go first, my last stop is always Tokyo. And when I'm in Tokyo, Urawa Pines Hotel is my absolute top choice. While it's located at Urawa Station in Saitama Prefecture, it's incredibly close to Tokyo, and the transportation is unbelievably convenient. Let me elaborate:
* **To Ueno or Tokyo:** No transfers needed, and you can take a rapid train.
* **To Ikebukuro or Shinjuku:** Again, no transfers, and a rapid train gets you there quickly.
* **To Karuizawa:** Just hop on the Shinkansen at Omiya Station.
* **To Yokohama:** Direct train, no transfers. You can even get directly to Odawara and Atami.
Besides the convenient transportation, the shopping is also a big draw, with Isetan and PARCO right at the station exit. The small street leading to the hotel is a bustling food street, full of delicious options.
But the best part, ultimately, is the hotel itself. The rooms are spacious, bright, comfortable, and cozy. Even the smaller rooms are 24 square meters, and the larger ones are 32 square meters – which is almost unbelievable in Japan, where space is at such a premium. What's even more surprising is the price.
For anyone doing a self-guided tour of Japan, Urawa Pines Hotel should be your first choice. Highly, highly recommend it!!!
It good if you are travel in Saitama, because my plan was in Saitama only, but still easy to go Ueno with Hibiya line and near to Koshigaya Laketown that is my favorite shopping in Japan, if you came from Haneda Airport it easy to take a bus and drop to Kitasenju and take a train to Soka.
The room was fine and worth the price. We originally booked a twin room and a single room (traveling with 3 people). A week before departure, a friend's daughter joined us and wanted to change the order from a single bed to a twin bed, but maybe time was tight and the twin room was full. I saw that the single room could have an extra bed, so I applied on the app but never got a response. As a result, when I got to the hotel, the front desk said that they could not add an extra bed! After communicating many times, it was still not possible. We could only book an extra single room. Of course, the room price was much more expensive, but there was nothing we could do. I felt ripped off and very disappointed
Service: Poor, poor, poor
I stayed here for one night due to some urgent business. The room wasn't very large, but it was very reasonably priced, so I thought, ”For a stay at this price, everything is within the realm of possibility.”
I could tell that the building was a little old, but there were no particular issues. Although it didn't bother me, my companion, who is sensitive to smells, said, ”The bathroom curtains smelled damp and it was awful...”
Oh, and we booked the breakfast option, which was just the right amount and tasted just like a typical Japanese breakfast.
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KKKtansuoshijieThe location is a little far from Kawagoe, but I love it. It's close to the food court, which is full of food and shopping. The room is also nicely laid out, with a table and sofa for watching TV. The food is delicious, especially the curry rice. There's also a wide variety of drinks. Best of all, the hot springs are there! A day out and soaking in the hot springs makes all the fatigue melt away. I'll definitely be back!
GGuest User4 Senior backpackers in Japan ”stumbled” onto this gem of a Japanese inn next to the Arakawa River. Less than 10 minute walk from the Kami-Nagatoro station and 10 minute walk to Nagatoro Station. We chose location due to proximity to river and start of river boat downstream river ride-sites. We were pleasantly surprised by the hospitality shown throughout our two-day stay. We were late in coming out of the mountains of Gunma prefecture (2 hour plus train ride away) and called the inn to notify and were subsequently told that this was no problem for check-in and supper. Fortunately we made up time lost and got to the inn earlier that expected and enjoyed the serene tree-lined river and men's and women's communal furo (shower/bath also in rooms) with outdoor views before dining. Then...we were overwhelmed by the quality and quantity of the dinner! A real treat to get a 7+ course Japanese meal featuring the specialty vegetables and protein of the region! Upon departure we chose to walk with packs back to Kami-Nagatoro Station, along the river, but the proprietor had the Inn van ready and waiting to take us to the train station. The included breakfast's were also multi-course Japanese style, with regional specialties.
Granted, the hotel is somewhat time-worn, probably seeing its zenith in the 80's and 90's but all the facilities were cleaning, usable and safe. All staff went made a great effort to ensure that we were enjoying the locale and the Inn. This location, in our opinion is much more serene and ”touristy” than the main area surrounding Nagatoro station but is only 10 minutes walking from that action. If opportunity arises, we will return. The Saitama Museum of Natural is just across the street but this large and modern facility was not open on our late arrival and on Monday. We left on Tuesday morning, but wanted to visit this place also.
JJake TongThe hotel is beautiful. The environment is quiet and peaceful. Staffs are attentive and friendly. It is very clean and spacious. with around 10 mins walk to Saitama shintoshin station. it connected to shopping center, supermarket and movie theater. Great choice if you are looking for staying away from the loud and busy city.
__WeChat433614****This onsen hotel truly exceeded my expectations! From the moment I stepped into the lobby, I felt a warm welcome. The staff were incredibly friendly, and check-in was very efficient.
The room was clean and tidy, with a lovely ambiance. Opening the window revealed lush greenery, instantly putting me at ease. The biggest surprise was the private onsen: the water was crystal clear, and the temperature was perfect. Soaking in it melted away all the day's fatigue. In the evening, I could even sit in the small courtyard in my bathrobe, listening to the sounds of nature and sipping tea – it was incredibly relaxing.
The dining was also excellent. Breakfast offered a rich variety, and the local specialties were very authentic. The onsen egg with sukiyaki for dinner was an absolute match made in heaven. They even gave us a souvenir when we checked out the next day, full of thoughtful touches.
Overall, it's perfect for both couples' getaways and family trips. It's definitely on my re-visit list; I'll certainly be back!
GGuest UserHighly recommend!
We had 2 rooms, one with a private bath, the other was the special room on the 6th floor. The special room appeared to have the original materials and fixtures, which we appreciate. Everything was maintained very well. If I could suggest one thing, it would be having the carpet replaced in the room, as well as in the public spaces.
Breakfast had a good variety of western and Japanese foods. The fixed course dinner was exceptional, from the presentation to the taste.
One memorable experience for us was the table tennis. Our whole family had such a good time!
Last but not least, the service was top-notch. From the moment we stepped in the hotel, Kitabori was there to welcome us and ensured that we had everything we needed. His professionalism and attention to details truly enhanced our stay! We would definitely stay there again.
GGuest Userlocation was good, only 5 mins walk from Seibu Chichibu station. My room got a very nice hill view, quiet and tranquil. The room was clean, very spacious in Japanese standard. Staff were very polite and helpful. There was one gentleman staff helped me to find packing material to wrap my walking stick that I bought from the temple during my 34 Kennon pilgrimage; so that I could bring it back home with me. Many thanks! By the way, the breakfast was very good with big array of food.
ААлексей КлимовскийThis was our first time in Japan and we were pleasantly surprised by this hotel. It's a bit far from central Tokyo, but it's right next to a JR station.
The room was clean and offered daily housekeeping, but we didn't need it.
The water bottles in the room were replenished regularly. However, there was no cooler with clean water for us to fill up ourselves.
The staff was friendly and spoke some English.
The breakfast buffet offered a wide selection of local and European dishes. Juices, coffee, fruit, and other items were available.
This hotel set a high bar for us and our future hotels.
嵐嵐月ちゃんWe used our navigation system, but as the road is heavily traveled by trucks, the entrance can be difficult to see behind a large vehicle, so it may be difficult for first-time visitors to find. In fact, we ended up driving right past it. Since we had contacted them in advance, my mother, who has trouble walking, was able to borrow a wheelchair straight away. For dinner, we enjoyed a leisurely meal made with local ingredients in a private room. It was delicious. The inn staff were all very kind.
The large public bath is closed during cleaning hours and cannot be used late at night (11pm-12am). However, our room had an open-air bath, so we were able to bathe whenever we wanted.
I've been to many hot springs, but the soft, comfortable feeling when I soak in the water is what makes Chichibu's hot springs my favorite.
RReygiezelAll in all good but check in is so very late 16::00 afternoon then the check out is very early 10:00 in the morning that’s only not good if you are travel along time you need to rest but this is not good to the travelers but they have considerable reason if they finished to clean the room they give you have to check in right away before 4 of the time as the time for check in that’s only the main reason that not accessible ?but it’s recommended also to those want to stay near in station of train and bus , near convinience store and restaurants to eat .
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