Upon arrival, the staff tried to charge us an additional fee for early check-in without even checking our reservation first. In reality, our reservation had been active since the day before. The room didn't have a hairdryer. Furthermore, when we were leaving, the only elevator was out of order, so we had to carry our luggage down the stairs. It's worth mentioning that the hotel offers an airport shuttle service. However, the hotel didn't respond to any of the messages we left through Trip or the emails we sent, so we were never able to arrange a pick-up. The location is good and convenient, about a 10-minute drive from the airport. I would only recommend it if you need to get to the airport quickly.
Hotel near Downtown Houston,Houston50% of visitors choose this area
ZZhongyuyumen2025.09.18
Facilities are OK and location is convenient. Breakfast is not buffet, you need to take the meal coupon to order yourself, up to $18. There is a swimming pool and gym, but there is no time to use it.
They stay was great. The first night I had an issue with the AC and they had a repair man by the name of Alex, I believe. He was able to fix the issue and I no longer had a hard time sleeping in the room. They are amazing! I would definitely recommend and stay in the future. Thank you.
Hotel near The Galleria,Houston5.6% of visitors choose this area
GGuest User2024.12.31
The experience was quite pleasant. The members of staff who attended to our needs during our one week training were helpful and responsive to our needs.
Mariam, at the reception, was willing to assist and offer help upon request. The location of the hotel and the facilities were fantastic as well. All round pleasant experience
Overall good, convenient to go out, go to the river walk at night, watch the San Antonio church light show, walk, also visit the Alamo Battle Site, go to the 18th century Spanish Missionary Historic Site Park, good 👍, the hotel parking almost got oolong, the parking space next to the hotel wall belongs to the platinum member, And the road at the entrance of the hotel ⬆️ belongs to one-way traffic. On the right hand side of a red light, there is a Dameile fast food restaurant next to the parking space for ordinary customers. If you park on the edge of the wall, you will attract a police car to issue a ticket.
I recently stayed at this hotel and while it had some redeeming qualities, my overall experience left a lot to be desired. Here's a breakdown of my stay:
Pros
1. **Affordable Price**: The room rates were budget-friendly, making it suitable for travelers looking for a cost-effective option.
2. **Staff**: The staff was polite and tried to be helpful, though they seemed understaffed at times.
Cons
1. **Amenities**: Basic amenities like toiletries, fresh towels, and a working air conditioner felt subpar. The Wi-Fi was slow and unreliable, making it difficult to stay connected.
2. **Noise**: The walls were thin, and I could easily hear people talking and walking in the hallways, which made it hard to get a good night's sleep.
Overall Experience:
It might be a decent option for someone on a tight budget and just to stay for one night, but I would recommend spending a little more to stay somewhere with better facilities.
Hotel near Downtown Houston,Houston50% of visitors choose this area
GGuest User2026.01.06
The location is ideal, in downtown Houston, a few blocks away from the convention center and discovery park. The building is beautiful and historic with a gorgeous lobby, comfortable chairs, a cafe/latte/cappuccino machine, and cute restaurant open for breakfast lunch and dinner. I was on the 12th floor in the rusk house portion of the building which had very nice rooms that were ideal for single people. There was a coffee maker but no fridge, which I did not miss. The bedding was beautiful and had daily housekeeping, nicely appointed products in the bathroom. I had a four night stay and loved everything about the space. I would highly recommend it especially considering how much cheaper it is than other hotels.
Hotel near The Galleria,Houston5.6% of visitors choose this area
GGuest User2025.04.18
I had a wonderful stay at the Hilton Garden Inn Galleria Houston. The staff was friendly and helpful, the room was clean and comfortable, and the location near the Galleria was perfect. Great amenities and overall a smooth, enjoyable experience. Highly recommend!
Good location near the airport, large room, comfortable bed, but very noisy air conditioning. Breakfast sufficient. The shuttle bus goes to the airport every hour and goes to all the terminals. The hotel has an elevator, even if it only has three floors.
First time to stay at this hotel, and I will definitely be back. The front desk staff were very friendly and accommodating. My room was spacious and clean. I had an excellent view of the water , The breakfast choices were better than I’ve seen in other hotels.
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8.6/10
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GGuest UserThe location is ideal, in downtown Houston, a few blocks away from the convention center and discovery park. The building is beautiful and historic with a gorgeous lobby, comfortable chairs, a cafe/latte/cappuccino machine, and cute restaurant open for breakfast lunch and dinner. I was on the 12th floor in the rusk house portion of the building which had very nice rooms that were ideal for single people. There was a coffee maker but no fridge, which I did not miss. The bedding was beautiful and had daily housekeeping, nicely appointed products in the bathroom. I had a four night stay and loved everything about the space. I would highly recommend it especially considering how much cheaper it is than other hotels.
QQinglianmiaoFacilities: Not bad, quite new, but a bit abstract is that he is a suite hotel, there is no stove, there is a microwave oven, and he can cook with a microwave oven. .
Hygiene: Hygiene can be quite clean
Environment: The environment is good, but there are construction sites around, a bit noisy in the morning
Service: This breakfast is better than Huanpeng, I like this very much
GGwenyvere9Check-in was a breeze and Veronica at the front desk was very pleasant. Once in the room, because I cleaned up water spilt on the floor, I found the white toilet paper turned absolutely black AND with ***** hairs on it to boot. All this within 1sq ft. I called the lobby and asked how often the floors were mopped. I was told “every day.” I related what I had found to the contrary and was asked if I wished to change rooms to which I said “yes!”. When I went down to retrieve the new key, I took the wadded toilet paper with me and she took a picture of it before throwing it in the garbage! There were two very large, well lit, vending machines in a hallway off the main lobby, and the ice machine was in good working order and the ice, clean and solidly frozen.  I decided I was too tired to check and see if the new rooms’ floor was dirty or not so I proceeded to not ever walk on the floor with my bare feet. The day manager, Mari, was very nice and the coffee was hot fresh out of the thermos on the side table…hot water and tea bags also available. If you detest “sweet ‘n low” bring your own natural sugar.
I ran into the head of housekeeping and happened to mention how disgustingly dirty the floors were in my first room, and I informed her that the night manager had taken a picture of what I had wiped up on my piece of toilet paper and she said she would go and ask to see it. I later learned that Mayra had indeed done so. So that was good attention to detail. Everything in the room worked fine including the remote and TV, the microwave was spotless and looked brand new and it even had a childproof lock on it for those families traveling with curious offspring that haven’t internalized the meaning of “NO” yet 😵💫. The refrigerator was spotless and new looking as well. WiFi was strong and reliable. I walked by the pool, which I noticed was closed (understandable for this time of year!). It was full of water, but I must say that it looked the equivalent of a Louisiana swamp and I was prepared to see a ‘gator come climbing up those darkened, slimy stairs at any point in time.😆 The parking lot at night is VERY well lit around the entire property which is a very welcome sight!
Being right off the interstate doesn’t provide for any exciting venues to walk to but there IS a wonderful grocery store (HEB) .7miles away straight down Rundeburg on Lamar/Rundeburg. Other than that there are a plethora of food trucks doling out South American ‘cuisine’ just yards from the front of the hotel as well as across the street. I didn’t try any of them so cannot opine.
I hope this was worth the read, if indeed you got this far! Cheers!🥂
HH KBreraThis the worst ripoff I ever had, the pictures are deceiving no such thing like a resort and or Hotel, this is more likely a 5th level motel so deceiving so highly priced for the real rooms quality. The phone line was death, I had to walk in to the lobby for service , I will rate this place - 1000 if it was possible , location is great but no quality parking control anybody can drive in and use a suppose to be a private beach for the guests, at check
Put time I asked for some kind of reference # and or statement and I was told to ask trip.com for my check out time and or check out statement after this lack
Of honesty ripoff I was highly concerned to be charge for extra time and or incidentals I never used and when I ask for some kind of evidence and or printout statement they call security to kick me out and if they didn’t was because Inturned my phone camera on
KKoos1007Hotel is goed, met (~150) grote kamers, zelfs met keuken, koelkast en kooktoestel..echter geen bestek en potten en pannen gezien.
Verkijk u niet op het ontbijt, want dat is staand bij de receptie een bakje koffie met een koekje...
Airportshuttle 24/7 is er wel, maar gecombineerd met 10 andere hotels in North. Een half uur of meer wachten is niks als het wat tegenzit ..bel sowieso even het hotel dat u staat te wachten. Is de rondrit langs alle vleugels klaar dan is het ongeveer nog 20 minuten naar het hotel. Voor mij persoonlijk duurde.het van de koffer van de band tot het hotel ongeveer 1.5 uur....dat is veel te lang, vooral rond middernacht.
Hyatt, Marriot etc waren ondertussen al minstens 5x langs geweest.
GGuest UserGreat location. Room was nice and clean. Had a basketball court which was awesome for me. And the receptionist Latisha was excellent and very helpful. Will definitely recommend.
GGuest UserI recently stayed at the Microtel Inn & Suites by Wyndham Austin Airport, and I couldn’t have been more pleased with my experience! From the moment I arrived, I was greeted with warm smiles and friendly service. The check-in process was quick and hassle-free, allowing me to start relaxing right away.
My room was clean, cozy, and thoughtfully designed with everything I needed for a comfortable stay. The bed was incredibly comfortable, providing the perfect rest after a long day of travel. The room’s modern amenities, including a large flat-screen TV and fast Wi-Fi, made my stay even more enjoyable.
One of the highlights of my visit was the complimentary breakfast offered each morning. The selection was impressive, with a variety of options to suit every taste. Whether I was in the mood for something light like fresh fruit and yogurt or something more hearty like waffles and eggs, there was always something delicious to start my day off right.
The location of the hotel was perfect for my needs, being just minutes away from the Austin-Bergstrom International Airport. The complimentary shuttle service was a huge convenience, making my travel to and from the airport effortless. Despite its proximity to the airport, the hotel was quiet and peaceful, ensuring a restful stay.
The hotel’s amenities, including the well-maintained fitness center and inviting outdoor pool, added to the overall experience. It was nice to have these options available to unwind after a busy day.
Overall, my stay at Microtel Inn & Suites by Wyndham Austin Airport was excellent. The combination of clean, comfortable accommodations, friendly staff, and convenient location made it an ideal choice for my trip. I highly recommend this hotel to anyone looking for a great place to stay in Austin, and I look forward to returning on my next visit!
GGuest UserMy daughter and I were traveling for a gymnastics competition. We were pleased with the location's proximity to the Fort Worth Convention Center and dining options. The room and hotel were pretty clean overall.
However, these are the weird things that ruined our stay:
- The bathroom door knob was missing. I know it sounds weird, but there was no knob--just a big hole in the door where one should be.
- The heat in our room did not work. We were cold and had it set to 80, but it only blew cold air.
- Upon arrival at breakfast (included with our specific booking) no one acknowledged us or greeted us. We waited for a while and then I tracked down a worker putting out food to ask if we seat ourselves or if someone seats us. She did not reply to me (language barrier), but got someone to tell us we could just seat ourselves. It was confusing and unwelcoming. I witnessed other patrons enter after me and share the same confusion and have to ask as well. A simple greeting, welcome, or explanation could go a LONG way.
I am not typically a complainer, so the issues above would've normally been mentioned at checkout for resolution before the next time they put someone in the room. It wasn't worth the hassle of moving to a different room.
- (This was the biggie.) We had a family enter our room because they were given keys and assigned OUR room at check in. We had not checked out, and now our keys would no longer work. The family returned to the desk and were assigned a different room. When I asked about this mix up at the desk, they told me they ”didn't know how that had happened” like I was somehow making it up. They reprogrammed our key cards and assured us that no one else would bother us during the remainder of our stay.
- They charged me for one night of parking instead of two, and charged me for breakfast although it was included with my booking. These charges were resolved and an apology was extended for the inconveniences of the stay.
I would not stay at this hotel again, and will choose differently when traveling there next year. It was a hassle and a disappointment.
GGuest UserThe room was very nice and updated. Location was excellent and within walking distance to the Kid Rock concert. It was on the waterway, so it made the walk enjoyable....close to restaurants too. Parking at the guest garage was affordable at $17 for 24 hours. Hotel staff was very friendly.
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