Pet friendly Hotels in Quintana Roo, Mexico

Terrific location, fantastic service, even better than in pictures!

The service was excellent; the hotel was very accommodating and the reception was warm and welcoming, meeting all my expectations. The hotel's pool and beach were quite good, and not too crowded. It's a good value-for-money option among the high-end hotels in Cancun.

It definitely needs some refurbishment, the rooms are pretty outdated. Checking in took over half an hour, and there were only 2 people ahead of us!! They are doing everything manually and that takes forever, and the receptionist spoke almost no English so she couldn’t communicate with the guest before us.

We absolutely loved this hotel. It is now our go to Cancun hotel every time we visit. From the moment we arrived we were given the warmest welcome. The location was perfect for us, just two minutes from the water. The beds are unbelievably comfortable and we loved having fresh water, towels and daily cleaning, plus fresh beach towels every day. It is so worth the money. Alejandro who welcomed us in the lobby was an absolute sweetheart, as were all of the staff. Truly a wonderful stay.

Initially our room was not very nice- damp bed, broken toilet handle, intermittent hot water and generally tired. However the management did address the issues by moving us to another room. The maids did a lovely job at creating new animals out of the blankets and added flowers on arrival. Unfortunately the first evening meal was a disaster. One main meal was overcooked and served before starter (which was incorrect) and the 2nd main meal was served incorrectly twice. Finally, the front desk resolved some of the issues but no ‘compensation/ token, for the errors was offered.  The following days were better, the breakfast was good and the staff made an effort to make our stay better. Although the hotel needs some renovations it was a chill and pleasant stay. Small beach but sunsets were beautiful.

The environment is okay, the distance to the airport is also okay, very convenient

There isn't much to eat around the hotel. However, the rooms actually have kitchens, and there's a large desk in the room, which is very convenient for using a laptop. Many people online said the hotel breakfast was terrible, but I found it to be okay; at least there were plenty of meat dishes and yogurt. In the evening, some snacks and drinks are available on the rooftop, and the view is also nice. There are two rooftop pools, one on each side.

A charming resort right by the beach. My room has the most amazing sunrise view. But do take note, it’s an eco-friendly resort, so there’s no phone, TV or minibar. Every request is done through WhatsApp. Its own restaurant has quite the menu to sate your appetite, though there are tons of eateries outside on the main street. The best place to relax and switch off from the world.

Chambre propre et confortable Piscine Proche de l’aéroport en voiture Bien placé près des restaurants

The hotel staff were all incredibly kind, and both the room and facilities were spotless. The food at the poolside bar and other snack spots within the hotel wasn't exceptional (for example, the matcha latte I ordered had no matcha flavor at all), but it varied, and the convenience of being able to order something anytime I wanted to eat or drink outweighed any minor disappointments. I made a reservation at the steak restaurant for dinner, and the appetizer salad and soup were much larger than I expected. I felt bad about not being able to finish them, so I'd recommend that those who eat light inquire about portion sizes beforehand. The room service menu was also extensive, and I found myself wishing I could have tried more. While it's not a beachfront hotel, meaning you have to take a shuttle bus to the private beach, and thus not ideal for those who want the ocean right outside their door, we thoroughly enjoyed our stay. Thank you for a wonderful time!