Environment: It is a cozy and relaxing environment. The overall environment is very good. The breakfast is simple but not casual. There is a beautiful lake and island view across the street. The breakfast is very comfortable.
The room is relatively large and the location is suitable for people traveling by car. If you don’t have a car and just go to the outlets for shopping, don’t believe in the straight-line distance, because you can’t walk in a straight line! Be sure to ask the hotel staff for details on how to go, or you can take a taxi for 15 euros, which is only a 3-minute drive. The room facilities are relatively old, including beds and bedding. The soundproofing is extremely poor, and the chatter, snoring, and snapping noises from next door make people speechless😓 However, there is a local restaurant 5 minutes' walk away, which is very cost-effective and specializes in seafood, pizza, and pasta. They are all great!
It was a great experience. Taxis were available when they left. The barman was very nice. The host secretary were very nice and they spoke very well French. To recommend. 
Perfect base of operation for your stay in Piemonte or beyond. A lovely oasis at a mountain top castle overlooking Langhe vineyards. Relax after day trips or simply chill all day by the pool and have lunch and dinner at their divine ristorante. A full breakfast buffet is included on their lovely garden terrace where they also serve afternoon charcuterie and cheese plates. The rooms were recently renovated with all the modern amenities except Nespresso machines and duvets but the lobby bar where they make excellent Cappucinos is always nearby. There they can sell you Fontanafredda wines (the same owners) at convenience store prices. I have nothing but great things to say but do have five suggestions:
1. Leave the AC on even if just a little bit between guests because it was 40C when we arrived (55C in the room) and it took almost 24H for the room to reach 22C. 2. Have duvet covers available in the room if not on the bed because my wife like many people likes to have some weight in her covers. 3. Lower you laundry prices and have a price list in the room to avoid surprises at checkout. 4. Don’t charge for EV charging, it’s free at most hotels around the world. 5. Consider Nespresso machines in the room with coffee mate creamers to reduce demand in the morning in the kitchen and keep guests well cafeeinated. Grazie Mille, we’ll be back for sure!
Friendly staff, our room was upgraded. Thank you! The location is fantastic, with a rooftop pool and bar. The pool is heated, and we were able to use it even in April. The wellness area is included, as are the parking spaces. A few minor points: there is no coffee machine or kettle in the room; the rooms are very noisy.
We will definitely be back! Thank you for the great stay!
We were very pleased with our stay at San Martino. The owner of the hotel is a charming lady, very polite, helpful and friendly. Hotel is very well equipped with taste and perfectionism. Breakfast was exellent, perfect omelette! Hotel room was perfectly clean. Thank you for your hospitality!
Check in staff didn’t even understand English. But polite. It’s not really worth the price. Room is very simple and do not even provide free water. When asked about the drinks in the room he said all chargeable but no price list. Small breakfast, nothing much but chef is kind and friendly.
Very Good
47 reviews
8.6/10
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8.6/10
Very Good
PPaul-YULPerfect base of operation for your stay in Piemonte or beyond. A lovely oasis at a mountain top castle overlooking Langhe vineyards. Relax after day trips or simply chill all day by the pool and have lunch and dinner at their divine ristorante. A full breakfast buffet is included on their lovely garden terrace where they also serve afternoon charcuterie and cheese plates. The rooms were recently renovated with all the modern amenities except Nespresso machines and duvets but the lobby bar where they make excellent Cappucinos is always nearby. There they can sell you Fontanafredda wines (the same owners) at convenience store prices. I have nothing but great things to say but do have five suggestions:
1. Leave the AC on even if just a little bit between guests because it was 40C when we arrived (55C in the room) and it took almost 24H for the room to reach 22C. 2. Have duvet covers available in the room if not on the bed because my wife like many people likes to have some weight in her covers. 3. Lower you laundry prices and have a price list in the room to avoid surprises at checkout. 4. Don’t charge for EV charging, it’s free at most hotels around the world. 5. Consider Nespresso machines in the room with coffee mate creamers to reduce demand in the morning in the kitchen and keep guests well cafeeinated. Grazie Mille, we’ll be back for sure!
TT/RWhile the outside of Hotel Albergo Dell'Agenzia is stunning, the overall experience left much to be desired. After being wowed by the property's beautiful exterior, the rest of our stay was somewhat disappointing, especially considering the hotel's high star rating.
The lack of customer service was a major letdown. There was no doorman to assist with our luggage upon arrival, and the young bartender simply watched as I struggled to open the door, rather than offering to help. It was only after I had to explicitly ask him for assistance that he begrudgingly opened one side of the door, still making no effort to help with our bags.
The cleanliness of the room was also sub-par. We left our used towels in the bathtub, as the room instructions indicated, but rather than replacing them with fresh towels, the housekeeping staff simply hung the dirty ones back up. This was an appalling oversight.
Additionally, the gym and pool area did not have WiFi access, which was an inconvenience when trying to stay connected during our stay.
Overall, while the property itself is visually impressive, the lackluster customer service and lack of attention to cleanliness really detracted from our experience at Hotel Albergo Dell'Agenzia. I expected a higher level of quality and care from a hotel of this caliber.
SSalvaT.My stay at Tenuta Moncarlino was terrific; everything was perfect from the moment I arrived.
This place is nestled in the small hills of Monferrato and I had the chance to walk in the big park of the site by enjoying the uncontaminated nature of the place.
Paolo, the host, was available to satisfy my every need by recommending excellent restaurants and local attractions to visit. I found the Bollente of Acqui Terme wonderful where very hot water flows from the fountain located in the center of the central square of the city.
What more can I say: the superb breakfast, cleanliness, kindness and relaxation. I highly recommend Tenuta Moncarlino.
GGuest UserHotel with great location, next to Lake and ferry terminal. During checkin the receptions took IDs and told to come later to get them back which is unacceptable. Also no information on additional access to pool, had to ask myself after finding on the hotel website. Lot of bars and restaurants even in the same building. Tasty breakfasts, the best crossaints I had in Stresa. The downside is also poor maintenance of rooms, slow WiFi, AC control panel was very old and simply AC wasn't working. Bed very soft which is uncomfortable and unhealthy. If the price is attractive I would stay again but the standard is similar to 2 star hotels nearby.
BbestbomiIt’s just not good, it’s too good for vacation. The room is perfect. The entire corner of the manor is very clean. Although the front desk has a strange accent, it is a very reassuring resort hotel. The little castle just happened to have a wedding. It took a very nice and quiet day. Everything is very good, breakfast is not much, but it is delicious. The set menu of 70 euros for dinner is recommended. In addition to the location, there is no great scenery. The hotel is very good.
GGuest UserMy intended booking was at splendid hotel in lugano but once I went there I realised that it was at baveno 😅 ,so I took a taxi for 350 euro to go there . The front desk upgraded my rooms to lake views for 80 euro/night. The gym is for 12 euro /person, the breakfast is about average nothing special. The front desk are nice people but they put an extra service charge for that(optional). The view from the balcony was beautiful.
GGuest UserFriendly staff, our room was upgraded. Thank you! The location is fantastic, with a rooftop pool and bar. The pool is heated, and we were able to use it even in April. The wellness area is included, as are the parking spaces. A few minor points: there is no coffee machine or kettle in the room; the rooms are very noisy.
We will definitely be back! Thank you for the great stay!
KKkait travellerThee landry service ruined my branded jacket, instead of dry clean, they did a normal wash which was very unprofessional. However, the front desk staff was helpful and brought it to the management and issued compensation but the whole process took sometimes. In general, apart from the incident with the laundry , overall stay was pleasant and good location.
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