The interior decor was luxurious yet warm and inviting. The family room that we booked was spacious and clean. There is a kettle, a small fridge and a large microwave that we love . Swimming pool is construct with the cool and relaxed blue tiles that enhance the color of water in the pool. The primary benefit of covered pool , Indoor swimming pool with protected environment . Day is not so hot due to slight breeze that touching the people faces softly. Water in the pool is blue as the sky and clean as the crystal. Cool blue Water of pool is soothing the eyes and refreshing mind and body.
The Mossaz is strategically located next to the new Hextar mall. Just a mere 100m walking distance from the Mossaz lobby. The infinity pool at level 39 offers a spectacular view of the surroundings.
The only downside for the unit is the shower area missing a shower curtain causing water splatter to the entire washroom.
the parking was a bit tricky for us but we managed to get parked and the check was smooth.
the room was so clean and spacious. 2 queen beds. but you do need to bring your own toothpaste and toothbrush. but they do provide soap and shampoo.
there is stove , fridge and smart tv that you can log your netflix in. however upon arriving we notice we did not get an iron and kitchen utensils. we asked past 9pm and they gave the items at 9am the next day.
kindky check your checkout timung too. sometimes it is 11am
A clear instructions is given for check in, and it was easy and smooth. The 2 bedroom suite come with a bathroom, a small open style kitchen and a small living room. The space is not like super spacious and the layout make it a bit squeezy. However for a group of 4, it's still ok. The room itself is clean, however the coverage for Internet (I am using my phone data only) is not very good. There is construction around/nearby the building but not much noise from the construction, just the road are very messy , and it's a hectic for us, as we are not familiar with the location. Parking per night is RM6, kind of reasonable, and there are plenty of parking lots. We didn't explore the building much not sure about the amenities/facilities, but we do passed by a mart before check in. There is a mosque nearby, and we can hear it from our room.
Friendly staff. The room is apartment-style. Parking rates are reasonable too.
From the lobby, we were taken by buggy even though it’s quite close, still okay, no need to walk while dragging luggage.
However, when we entered the room, there was a strong musty smell. That was the only thing that spoiled it. Everything else was fine.
It was a great experience staying here. At first, my room had a small issue with the air conditioning. The issue has been solved promptly. The view was spectacular. Surely, will come back again
Only one area for improvement, breakfast served too decent and limited.
spent a nite due to overnight flight transit. arriving late afternoon and need to unload 2 heavy luggage by myself as the security and another staff just stand at the entrance and watch. not a good welcoming first impression. receptionist was good and nice to be given the signature cookies. however noticed that the way it was given to guests not really sincere, is more like a SOP to follow. guests were only being asked if they were allergic to nuts after being given the cookies !
room is nice but shower cubicle design need to look into seriously as water is seeping out easily despite the door being closed properly. got a torn bath towel as well....:(
location is good adjacent to central mall.
breakfast spread is very good with choices of western, malay, chinese and indian fare.
overall is good only softskills needs improvement.
I always choose to stay at Hilton Petaling Jaya whenever I visit Kuala Lumpur. The experience is consistently good, from check-in to check-out. The check-in process is convenient and straightforward, which makes arriving stress-free.
The breakfast buffet is always solid, with a good variety and consistent quality. Service throughout the hotel is excellent—staff are friendly, attentive, and professional. The amenities are also a big plus, especially the well-equipped gym, swimming pool, and the restaurants located within the hotel.
Overall cleanliness is good and the room is tidy, though the shower heads could be cleaned more thoroughly. That said, the rain shower in our room had very strong water pressure, which was great.
Overall, it’s a comfortable and reliable hotel with great service and facilities, and I would continue to stay here on future visits to KL.
Front desk was super smelly , toilet smell.. with flies.. check in process was slow..
Swimming pool water was smelly and too much chlorine..
Breakfast was average, not tasty
Kids bed was not cleaned properly, itchy.. toilet small and door was not done properly...
View was good, deco room okay
The room is very spacious with good airconditioning, but the lighting is a little dim. Lifts to the room floor are quick. Self check in process is very straight forward and very clear instructions were provided. Overall we had a very good stay here.
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GGuest UserI am writing to provide serious negative feedback regarding the conduct and unhelpfulness of your Assitant Front Office Managerduring my recent stay on 16/12/2025-18/12/2025 for 3 rooms.
I have stayed in this hotel since the official opening and enjoyed most of my stays here. My local associate will always made the bookings to save my hassles until July this year.
I have also met many excellent staff all these years in this hotel but not this trip.
My experience was defined by a profound lack of assistance at a critical moment, which significantly diminished my impression of the hotel.
The core issues were as follows:
Refusal to Assist with a Reasonable Upgrade Request:
· The Situation: Upon check-in, I politely inquired about the possibility of an upgrade due to the assigned rooms are at the far corner of the building and need a squarish room to add an extra bed.
The Front Office Manager dismissed the inquiry immediately with a flat ”no,” stating room types are fixed at booking. If I want a suarish room, I need to upgrade and pay an additional of Rm50 per day. There was no effort done but simply ask for additional fee to change the room type and Rm120 for an additional bed after the change.
The tone was dismissive and transactional, making me feel like an inconvenience rather than a valued guest seeking to enhance my stay. This contradicts basic hospitality principles of exploring possibilities to delight guests.
There was a discrepancy in my booking details made through online. I requested the front office contact to clarify and resolve the issue, as they had the contract and authority.The assistant manager outright refused, stating it was ”my responsibility” to contact the agency myself. This is a fundamental failure in service. A key role of the front office is to act as a liaison and problem-solver for the guest. By refusing to make a simple professional call to a partner agency, the manager shifted all burden onto me, wasted my time during my vacation, and demonstrated a shocking lack of initiative and guest advocacy. It amplified a minor issue into a major frustration.
This was not a minor service lapse; it was a failure of core front-office leadership functions: empowerment, problem-solving, and guest advocacy. The manager displayed a rigid, unaccommodating attitude focused on policy enforcement over guest satisfaction. Instead of being the ultimate solution-provider for the front desk team, the manager became a roadblock.
After all the hassles, I requested my friend to book an additional room and pay around Rm480 instead of wasting my time with the unprofessional “executive”. To my surprise, the room is squarish instead of semi rounded as what the Asst Front office manager claimed earlier.
On our check out day on 8/12/2026, my guest return their keys at the front desk but was told that there is any outstanding amount of around rm480 to be paid. This cause frustrations to my guest and embarrassment to me greatly.
When I clarified with the front desk personally after receiving a call from my guest, I was told was their mistake as they have overlooked something after some checks.
I expect this feedback to be formally addressed. The Front Office Manager requires:
1. Retraining in empathetic service recovery, upselling techniques, and the proper handling of third-party bookings.
2. Clarification of Authority: Managers must be empowered (and expect to use that empowerment) to make exceptions, make phone calls, and find solutions within reasonable limits.
3. A Shift in Mindset: From gatekeeper of policies to enabler of positive guest experiences.
I expect a formal response from hotel management regarding the steps taken to address this serious service failure.
EeasondingI always choose to stay at Hilton Petaling Jaya whenever I visit Kuala Lumpur. The experience is consistently good, from check-in to check-out. The check-in process is convenient and straightforward, which makes arriving stress-free.
The breakfast buffet is always solid, with a good variety and consistent quality. Service throughout the hotel is excellent—staff are friendly, attentive, and professional. The amenities are also a big plus, especially the well-equipped gym, swimming pool, and the restaurants located within the hotel.
Overall cleanliness is good and the room is tidy, though the shower heads could be cleaned more thoroughly. That said, the rain shower in our room had very strong water pressure, which was great.
Overall, it’s a comfortable and reliable hotel with great service and facilities, and I would continue to stay here on future visits to KL.
Ssstan69spent a nite due to overnight flight transit. arriving late afternoon and need to unload 2 heavy luggage by myself as the security and another staff just stand at the entrance and watch. not a good welcoming first impression. receptionist was good and nice to be given the signature cookies. however noticed that the way it was given to guests not really sincere, is more like a SOP to follow. guests were only being asked if they were allergic to nuts after being given the cookies !
room is nice but shower cubicle design need to look into seriously as water is seeping out easily despite the door being closed properly. got a torn bath towel as well....:(
location is good adjacent to central mall.
breakfast spread is very good with choices of western, malay, chinese and indian fare.
overall is good only softskills needs improvement.
AAnonymous UserA clear instructions is given for check in, and it was easy and smooth. The 2 bedroom suite come with a bathroom, a small open style kitchen and a small living room. The space is not like super spacious and the layout make it a bit squeezy. However for a group of 4, it's still ok. The room itself is clean, however the coverage for Internet (I am using my phone data only) is not very good. There is construction around/nearby the building but not much noise from the construction, just the road are very messy , and it's a hectic for us, as we are not familiar with the location. Parking per night is RM6, kind of reasonable, and there are plenty of parking lots. We didn't explore the building much not sure about the amenities/facilities, but we do passed by a mart before check in. There is a mosque nearby, and we can hear it from our room.
MMuhammad Shukri Abd RazakSunway Resort Hotel is a very nice hotel with a beautiful view overlooking Sunway Lagoon, creating a relaxing and premium atmosphere. The breakfast spread offers a wide variety of choices and caters well to different tastes. The hotel is also directly connected to Sunway Pyramid, making it extremely convenient for shopping and dining with easy access to many food options.
However, as this is a 5-star hotel, I expected fresh milk to be served during breakfast instead of only full cream or low-fat milk. Offering fresh milk would further enhance the overall experience.
Overall, it is a comfortable and enjoyable place to stay, and I would still recommend it.
GGuest UserFor improvement, front desk staff must be alert with customers’ request. I stated my request online and once again reminded the staff when checking in. He nodded understanding it. Unfortunately, he didn’t fulfil it and didn’t clarify at all.
Overall, it’s a good stay.
GGuest Usertruly loved the experience! i booked the deluxe room with garden view and honestly did not expect it to be that big but it was! the room deco was so nice and aesthetically very comforting, giving getaway to nature vibes. the resort itself is very pretty, went to the gym - great facility. went to swim and absolutely lovee the pool! the breakfast was also so good with so many variety of food to choose from. only one little suggestion for improvement would be to fix some of the roads especially the ones going to the room 😅 but overall i genuinely enjoyed the stay 💗
GGuest UserThe host was very resourceful. Everything was clearly explained which made the whole experience from arrival to departure smooth and completely hassle-free.
GGuest UserA worthy 5 Stars Hotel and it is actually more to resort. The distance from the lobby to my room (Block 3) is quite far but no issue to drag my bags since I'm using thier bellhop service.
Swimming pool is there, nothing much to comment just a standard swimming pool, not a toddler friendly.
No arcade, no kids playing room and no fancy slide at the swimming pool for kids. It is good for business traveller but not for families.
Service desk is tiptop.!
Thanks.!
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