Hotels With spa in Cumbria, United Kingdom

Good hotel in Kendal. Hotel has facilities like pool, gym and sauna. It has good restaurant and a separate pub. They also have two banquet halls which are mostly busy for events. Hotel is situated in a hill and their parking in spread in 3 layers. Surrounding views are beautiful of mountains. Rooms were spacious and comfortable.

The room was very nice, with swan bath towels. The environment was nice, between two towns, with the bus station just outside. The shop was run by a couple, the breakfast was delicious and the quantity was large, so make reservations in advance. A good stay experience.

Overall, the hotel’s cleanliness was excellent; however, the service was disappointing—starting at the reception, where staff made promises they failed to keep and evaded their responsibilities. I had handed over clothes for dry cleaning, but they were returned having undergone standard washing instead. Furthermore, the clothes were not clean, and an expensive shirt was ruined. The staff refused to take responsibility, claiming I had not specified dry cleaning—which was untrue—though I was eventually paid £100 in compensation. That was my experience during my stay.

Upon arrival there was nobody at the front desk so I waited. The woman I was somewhat greated by was far from pleasant and didn’t seem like she wanted to be there at all. Nothing was explained and no information leaflet for me to read through in my own time. When given my room key I started walking through the lobby but couldn’t see any signs for my room number. Went back to the desk to ask where to go for my room and was told ‘just follow it round’. Very unhelpful and unwelcoming, not sure this lady should be at the face of the hotel. Plus side, room was beautiful and well kept/clean. I was also lake side so got to watch the sunrise with my morning cuppa. Very refreshing views.

Hotel was clean, plenty of parking, good breakfast No information in rooms, was advised that they didn’t like clutter, so any questions we had we had to go to reception to ask. No wifi, channels on tv not tuned in, had to pay to use the spa facilities.

Let’s start with the absolute best part of the stay: stepping out of the back of the hotel. The mature gardens stretch right down to the water’s edge, complete with the hotel's own private jetty. Sitting out on the terrace with a coffee in the morning, watching the mist rise off Windermere and the boats drift past, is worth a massive chunk of the room rate alone. Because it’s located right in the heart of Bowness-on-Windermere, the convenience is unbeatable. You can park up (fair warning: parking is a hefty £25 per day) and completely forget about your car. The Bowness boat piers are a two-minute stroll away, and you are surrounded by local pubs and restaurants.

It happened to be a wedding when I went there. The lobby was full of enthusiastic and cheerful foreigners. There was a dog on duty at the front desk, and it was very well behaved. If you bring children, you need to pay an additional 30 yuan per dog. This, uh... it would be good without this fee. The free buffet breakfast on the second day was good. After ordering coffee, the waiter brought it. There was self-service milk and drinking water in the corridor. Parking is free, and the parking lot is quite large. Basically, you don’t have to worry about having no place, because even if the wedding was full of people the day before, there are still a few parking spaces. Although it is gloomy, rainy, windy and snowy every day in the UK, we saw the long-lost starry sky here.

The hotel experience was quite poor. We checked in at around 4 o'clock that day. Even the front desk receptionist couldn't find the room we were given. After checking in, we found that the two double beds we booked were actually one double bed and two simple single beds. We went to the front desk to negotiate and were told that the rooms were full and there was a solution at the second level. At 10 o'clock in the evening, when we were ready to go to bed, we found that one of the simple beds had collapsed. When we turned over the sheets, we found that three wooden bars were missing. We went to the front desk to negotiate again. The night manager said that he was only the restaurant manager and could only add a mattress first and solve it the next day. As a result, the simple bed was only replaced with a wire bed the next day, which was not as good as the mattress the night before. The next night, we went to the bar on the first floor to consume with the 5-pound voucher for not cleaning the room. After ordering, we found that the bill price was different from the price we had just arrived. After checking, it was indeed a problem with the bar's price system, but when the bartender came back with the menu, he threw the menu next to us, and his expression when delivering the meal was also quite unhappy. Hypocritical British apology. This hotel is not worth the price at all.

The decor is quite modern, though there's no fridge in the room. The service was exceptional; we were escorted to our room and given a thorough introduction to all the facilities. The SPA had an overpowering chlorine smell, but the pools themselves were good. The terrace boasts beautiful views, perfect for whiling away an afternoon. The family room offers excellent value for money, functioning essentially as a two-bedroom unit. It's conveniently located very close to the port.

The front desk is not very friendly but the service in the restaurant is very good and the breakfast is great