When we arrived, I immediately went down to the sauna and pool (that's the only reason I booked there) and we discovered that the sauna was not active and it took a while until they activated it and it was possible to use it. Other than that, the hotel is fine. The reception is fast and good, and the check-out is in the morning.
The pool available for 2 hours is a mistake. It is a hotel pool or a swimming pool? I have limited time and then a surcharge! What are the money taken for when the sauna is paid and the pool is free of charge only 2 hours. The service at the lobby bar is waiting for 30 minutes for drinks and it is still strange that they have not been brought. The situation has happened 2 times so it was not a coincidence. Booking at the hotel restaurant is also the state at the entrance because no one is picking up the phone from the guests from the room and at the reception fortified that the place has full reservation from which it turned out that it was far in after waiting a few minutes and several tables were empty The lack of organization and, above all, the lawyers are not trained and there are some paleness at every step.
20 minutes walk to downtown Katowice. 5 minutes walk from the airport bus stop. Older hotel. Partially renovated. Very service-oriented. Double room with sofa not very big. Good quality of sleep in bed. The sofa bed, on the other hand, was very bad. This urgently needs to be replaced. Nice bathroom with Rituals care products. Free indoor pool with sauna and whirlpool (only open in the late afternoon and evening, not in the morning). Good buffet for breakfast. Good restaurant in the evenings. Highly recommended, especially for families.
Location and transportation: Most evaluations emphasize that the hotel is close to a transportation hub or attraction for easy travel.
Room facilities and comfort: high frequency mentions ”the room is spacious and bright”, ”the bedding is comfortable”, ”the sound insulation effect is good”, ”the intelligent facilities are convenient”.
Service experience: The staff is warm and professional, and the response speed is the core advantage. The front desk efficiency and detailed services (such as free parking and 24-hour hot water) improve the experience.
Health and dining: emphasize ”spotless”, ”rich breakfast”, ”local specialties authentic” and other details.
Mój pierwszy pobyt w tym hotelu.Bardzo dużo podróżuje,lecz rzadko trafiam na aż tak cudowne miejsca.Poczynajac od obsługi,czystości,wystroju wnętrz i świetnego SPA.Minusem dla mnie jest restauracja Polka,z wysokimi cenami i bardzo przeciętnym jedzeniem,aczkolwiek miła obsługa i świetnym wystrojem.Przepiekny kameralny hotel położony w pięknym miejscu.Bede wracał!!!
Very happy journey, a beautiful and quiet city hotel staff is warm and thoughtful and helps us find authentic Polish food. The hotel has opened a free music festival for five days in a row. This makes the Chinese feel very lucky. Downstairs is a dining street. Various cuisines come to Kato next time. Still living here
Very Good
53 reviews
8.9/10
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HK$867
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9.4/10
Amazing
CChristianSkas20 minutes walk to downtown Katowice. 5 minutes walk from the airport bus stop. Older hotel. Partially renovated. Very service-oriented. Double room with sofa not very big. Good quality of sleep in bed. The sofa bed, on the other hand, was very bad. This urgently needs to be replaced. Nice bathroom with Rituals care products. Free indoor pool with sauna and whirlpool (only open in the late afternoon and evening, not in the morning). Good buffet for breakfast. Good restaurant in the evenings. Highly recommended, especially for families.
זזקי כהןWhen we arrived, I immediately went down to the sauna and pool (that's the only reason I booked there) and we discovered that the sauna was not active and it took a while until they activated it and it was possible to use it. Other than that, the hotel is fine. The reception is fast and good, and the check-out is in the morning.
AAleksander500Hotel przypomina bardziej dom wczasowy z dużą ilością dzieci i grup firmowych.Dostalem upgrate do pokoju wyższej kategorii za co bardzo dziękuję.Poprawila się jakość obsługi recepcji!!! W restauracji bardzo dobre ceny!!! Wygodne łóżko i czystość.Mimo pewnych uciążliwości związanych ze spotkaniem firmowym,przyjemny pobyt i uczucie sielskosci;) Idealna odległość do spaceru do centrum Ustronia.Z pewnością odwiedzę Państwa kolejny raz.
AAnonymous UserVery happy journey, a beautiful and quiet city hotel staff is warm and thoughtful and helps us find authentic Polish food. The hotel has opened a free music festival for five days in a row. This makes the Chinese feel very lucky. Downstairs is a dining street. Various cuisines come to Kato next time. Still living here
GGuest UserLocation and transportation: Most evaluations emphasize that the hotel is close to a transportation hub or attraction for easy travel.
Room facilities and comfort: high frequency mentions ”the room is spacious and bright”, ”the bedding is comfortable”, ”the sound insulation effect is good”, ”the intelligent facilities are convenient”.
Service experience: The staff is warm and professional, and the response speed is the core advantage. The front desk efficiency and detailed services (such as free parking and 24-hour hot water) improve the experience.
Health and dining: emphasize ”spotless”, ”rich breakfast”, ”local specialties authentic” and other details.
GGuest UserEverything is right. Breakfast is great, very good and high-quality food. Rooms are properly designed, spacious, I think every room has a view of the mountains. Nearby bicycle routes, skiing pile is a piece further - to drive by car/bus. Nice underground parking. In the hours of the peak on the elevators you have to wait longer and when they arrive it is filled.
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