Checked in at 3:30pm on a weekday and was told the room still wasn’t ready, which was disappointing considering it wasn’t a public holiday and the hotel didn’t appear particularly busy. After a long day of travelling, the last thing you expect is to wait around past check-in time with no proper explanation or urgency from staff.
The facilities were another letdown. Went for a swim around 9:30am only to find the pool closed for cleaning during peak morning hours. The spa and steam room were also frustrating to use because we had to search for staff every single time just to get them switched on. It defeats the purpose of advertising these facilities if guests can’t conveniently access them when they want to relax.
Overall, the hotel looks nice on the surface, but the service and management of the facilities really took away from the experience. For a Pullman hotel, I expected a much smoother and more premium stay.
Exceptional Hospitality That Made My Birthday Special
I recently had the pleasure of staying at Pullman Kuching Hotel, and it was truly a memorable experience. I chose to celebrate my birthday there, and the team went above and beyond to make it special.
A heartfelt thank you to I-Rene Saw, the Guest Experience Manager, and her wonderful team for their thoughtful arrangements. They beautifully decorated the room, surprised me with a birthday cake, and put us to a newly renovated room. These small yet meaningful gestures made a big difference and created a warm, celebratory atmosphere.
We thoroughly enjoyed our stay — the service was attentive, the room was comfortable and modern, and the overall experience exceeded our expectations. I highly recommend Pullman Kuching Hotel for anyone looking for a relaxing and memorable stay.
Thank you once again to I-Rene and the team for making my birthday so special!
The cleanliness of the hotel surprised me, every part of the room is clean & comfy. Swimming pool & jacuzzi water were cold, it would be awesome if the jacuzzi water is hot. And in case you need extra pillow, they will make you pay for “renting” it.
Damai Lagoon Resort is nestled between the Mountain Santubong and the South China Sea. The resort environment is serene tugged in a tropical rainforest setting. The area provides a tranquil retreat with dense jungles and sandy beaches. The Sarawak Cultural Village is located just a stone’s throw away. It is within 10 minutes walking distance.
We were given all sea-fronting views with one corner rooms on the 3rd floor. We could listen to the waves crashing on the beach during high tide. The spacious space coupled with modern shower amenities and comfortable bedding made our stay an enjoyable experience and we had a relaxing time there. The buffet breakfast served was sumptuous with wide spread of local cuisines.
We enjoyed swimming in the clean infinity pool in a sunset backdrop. There are many indoor games provided for the children. Thus, you will not get bored staying in this resort. The resort entrance is grand and the guest lounge is huge and beautiful overlooking the sea.
The resort staff members are very helpful and friendly. The resort is highly recommended if you want to have a relaxing holiday outside Kuching city.
Thank you.
This is a classic older hotel. The biggest highlight is definitely the great views and relaxing atmosphere, especially the balcony area which is very comfortable and offers excellent scenery.
We stayed in a triple room. The room itself felt quite old, and the facilities clearly showed their age. As for cleanliness, it was a case of 'looks okay on the surface, but the details are lacking.' For instance, there were some less-than-clean marks on the sheets, and while the towels had clearly been washed, their dark color wasn't ideal. The bathroom's cleanliness was also just average; not overtly dirty, but not meticulously clean either.
Overall, the hotel's strong points are its views and location. However, there's room for improvement regarding the room's hardware and the detailed cleanliness. It's best suited for guests who prioritize scenic views and are less sensitive about the age of the accommodations.
Due to located at seaside, things getting wear and tear faster and rooms kind of rundown but still in acceptable condition. Food wise ordered chicken wings but tasted like no seasoning at all And pizza is also under baked. These basic food definitely needs to improve.
Hotel near Waterfront,Kuching100% of visitors choose this area
GGuest User2026.01.18
Best decision ever..the accommodation is one of the best in kuching i guess
The host prepares almost everything for a guest travelling with kids/families. The unit is new and very coz.y.
Easy check in and out. No deposits and the host is very attentive.
For a place only accessible by plane, this hotel offers great value for money. The room facilities are reasonably comfortable, and the air conditioning is good. At night, you can hear the sounds of animals and insects outside, allowing you to immerse yourself in nature while feeling very safe. Although there's only one restaurant, the food is quite good. The staff are all very polite. The hotel provides a shuttle service to the national park and airport, making getting around convenient. The foreign manager is very dedicated; you often see him inspecting various parts of the hotel, and I even saw him at the airport overseeing passenger check-in.
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GGuest UserExceptional Hospitality That Made My Birthday Special
I recently had the pleasure of staying at Pullman Kuching Hotel, and it was truly a memorable experience. I chose to celebrate my birthday there, and the team went above and beyond to make it special.
A heartfelt thank you to I-Rene Saw, the Guest Experience Manager, and her wonderful team for their thoughtful arrangements. They beautifully decorated the room, surprised me with a birthday cake, and put us to a newly renovated room. These small yet meaningful gestures made a big difference and created a warm, celebratory atmosphere.
We thoroughly enjoyed our stay — the service was attentive, the room was comfortable and modern, and the overall experience exceeded our expectations. I highly recommend Pullman Kuching Hotel for anyone looking for a relaxing and memorable stay.
Thank you once again to I-Rene and the team for making my birthday so special!
GGuest UserDamai Lagoon Resort is nestled between the Mountain Santubong and the South China Sea. The resort environment is serene tugged in a tropical rainforest setting. The area provides a tranquil retreat with dense jungles and sandy beaches. The Sarawak Cultural Village is located just a stone’s throw away. It is within 10 minutes walking distance.
We were given all sea-fronting views with one corner rooms on the 3rd floor. We could listen to the waves crashing on the beach during high tide. The spacious space coupled with modern shower amenities and comfortable bedding made our stay an enjoyable experience and we had a relaxing time there. The buffet breakfast served was sumptuous with wide spread of local cuisines.
We enjoyed swimming in the clean infinity pool in a sunset backdrop. There are many indoor games provided for the children. Thus, you will not get bored staying in this resort. The resort entrance is grand and the guest lounge is huge and beautiful overlooking the sea.
The resort staff members are very helpful and friendly. The resort is highly recommended if you want to have a relaxing holiday outside Kuching city.
Thank you.
AAnonymouse2026Checked in at 3:30pm on a weekday and was told the room still wasn’t ready, which was disappointing considering it wasn’t a public holiday and the hotel didn’t appear particularly busy. After a long day of travelling, the last thing you expect is to wait around past check-in time with no proper explanation or urgency from staff.
The facilities were another letdown. Went for a swim around 9:30am only to find the pool closed for cleaning during peak morning hours. The spa and steam room were also frustrating to use because we had to search for staff every single time just to get them switched on. It defeats the purpose of advertising these facilities if guests can’t conveniently access them when they want to relax.
Overall, the hotel looks nice on the surface, but the service and management of the facilities really took away from the experience. For a Pullman hotel, I expected a much smoother and more premium stay.
GGuest UserThis is a classic older hotel. The biggest highlight is definitely the great views and relaxing atmosphere, especially the balcony area which is very comfortable and offers excellent scenery.
We stayed in a triple room. The room itself felt quite old, and the facilities clearly showed their age. As for cleanliness, it was a case of 'looks okay on the surface, but the details are lacking.' For instance, there were some less-than-clean marks on the sheets, and while the towels had clearly been washed, their dark color wasn't ideal. The bathroom's cleanliness was also just average; not overtly dirty, but not meticulously clean either.
Overall, the hotel's strong points are its views and location. However, there's room for improvement regarding the room's hardware and the detailed cleanliness. It's best suited for guests who prioritize scenic views and are less sensitive about the age of the accommodations.
AalastairtingDue to located at seaside, things getting wear and tear faster and rooms kind of rundown but still in acceptable condition. Food wise ordered chicken wings but tasted like no seasoning at all And pizza is also under baked. These basic food definitely needs to improve.
RRenshengwuchang ^_^For a place only accessible by plane, this hotel offers great value for money. The room facilities are reasonably comfortable, and the air conditioning is good. At night, you can hear the sounds of animals and insects outside, allowing you to immerse yourself in nature while feeling very safe. Although there's only one restaurant, the food is quite good. The staff are all very polite. The hotel provides a shuttle service to the national park and airport, making getting around convenient. The foreign manager is very dedicated; you often see him inspecting various parts of the hotel, and I even saw him at the airport overseeing passenger check-in.
AAnonymous UserThe cleanliness of the hotel surprised me, every part of the room is clean & comfy. Swimming pool & jacuzzi water were cold, it would be awesome if the jacuzzi water is hot. And in case you need extra pillow, they will make you pay for “renting” it.
GGuest UserBest decision ever..the accommodation is one of the best in kuching i guess
The host prepares almost everything for a guest travelling with kids/families. The unit is new and very coz.y.
Easy check in and out. No deposits and the host is very attentive.
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