Hotels With spa in Mersin Province, Türkiye

My experience at Noax Hotel in Mersin was very poor due to a serious incident that does not meet the standards of a five-star hotel. On April 24, I left the hotel at 6:00 PM for dinner and returned at 9:30 PM. Upon entering my room, I was shocked to find one person inside the room and another person in the bathroom. When I asked why they were there, they informed me that they were new guests who had just been assigned the room, despite clearly noticing that there were bags and clothes inside, indicating that the room was already occupied. According to their account, they had contacted the front desk to report that the room was not vacant. Nevertheless, the reception sent a bellboy to the room, who proceeded to collect all my personal belongings, including my clothes and luggage, and moved them to the hotel lobby without my knowledge or consent. I immediately went to the reception desk to inquire about why my belongings had been removed and why other guests had been assigned my room. The staff apologized and claimed it was a “mistake.” The duty manager also came and offered a verbal apology. However, what happened goes far beyond a simple administrative error. It constitutes a serious breach of privacy and a significant failure in professional conduct, especially considering that my belongings were handled in a careless and disrespectful manner, and that sensitive personal items, including my personal computer and documents, were in the room. This incident negatively affected my mood and caused discomfort throughout my entire stay. Despite my request for a formal written apology explaining the incident, none was provided, with the justification that it was merely a mistake and that my belongings had not been stolen. Based on the above, my evaluation of this stay is very poor. What occurred represents a serious professional failure that does not align with the standards expected from a hotel of this category.

I liked the hammam, it was very clean. The breakfasts were delicious. The only downside is the location. It's located in the middle of favelas, and the walk to the sea is also through favelas. The view from any window is terrible.

Fantastic stay at Mersin Hilton! The hotel is right by the sea, offering stunning views. The staff provided excellent service, and the restaurant had a great variety of delicious food, including an amazing buffet. However, despite the temperature reaching 28-29°C, the rooms were still set to winter mode, so the air conditioning was not available. Other than that, everything was great. Highly recommended!

I had a pleasant stay at Divan Mersin Hotel. The staff were friendly and helpful, making check-in and check-out smooth. The rooms were spacious and comfortable, and the Wi-Fi worked well. Breakfast offered a good variety. My only issue was that the rooms had a noticeable smell of smoke, which was a bit uncomfortable. Overall, a very good experience and I would recommend this hotel.

I don't know a beautiful hotel, some of them are missing as if there were no parking or they didn't put my car in the parking, I generally recommend that I be happy.

We were in the hotel with my son on the weekend. The hotel is under repair, there is noise and once switched off the water. Despite this very pleased with the cleanliness of the room, pulled away the bed - no dust. It was also pleasant that the pool was clean. The breakfast was very modest.

The environment here is elegant and quiet, and the internal facilities and equipment are very complete, which can meet the daily living and office needs very well. The overall style is online and the service is very standardized. Whether it is a business trip or a holiday, it is a very worry-free choice. The gym is not available, the rooms have three floors and there are stairs.

We came for the wedding and I recommend it was very nice and comfortable.

The bedroom was very well designed, Bed & pillows extremely comfortable. It was great to have a duvet that was actually bigger than the bed. Shower was brilliant & great to have a hairdryer that was not attached to the wall, making it easier to style your hair. ALL staff were very helpful, polite & friendly. hope exam went well!). Food could have been a little hotter at times, but other than that it was plentiful and of good quality. All drinks were also of good quality & again a good selection of local & imports. We had a wonderful time. All in all we had a very enjoyable stay. Thanks VM RESORT MERSIN