Explore honest ratings and real traveler reviews to help you find the perfect stay
Posted on Mar 6, 2026
Jiaoxilaoshi
This is by far the best onsen hotel I've ever stayed in! It's located around Jozankei town, with a shuttle bus service from Sapporo, making it very private and quiet. The room is spacious enough, and the private onsen is excellent – my skin felt so smooth after a soak. The bedding was comfortable, and the pillows were quite high-tech. The floor-to-ceiling windows offered a healing view of the snowy landscape, and if you're lucky, you might even spot a raccoon! The service was top-notch, patient and enthusiastic. I have to rave about the food at this hotel; the Italian dinner was incredible, every dish was superb, using seasonal local ingredients and beautifully presented. After dinner, you can even take some rice balls, desserts, and drinks back to your room. The hotel has a smoking room and vending machines, so you don't have to worry about going hungry. I'd love to come back again in the summer if I get the chance.
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Price per night from:US$355
Posted on Jun 21, 2026
Guest UserThe room was excellent, and the environment was fantastic. A special thank you to the staff for their service. There were staff members who spoke Chinese, which made communication seamless. When I checked out, I forgot my phone at the hotel. The staff called the hotel I was going to beforehand, and then in the evening, they even delivered my phone to my hotel in Sapporo, waiting until I received it. The service was absolutely incredible, and I'm very grateful. It's a place definitely worth visiting.
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Price per night from:US$580
Posted on Dec 31, 2025
Guest User
Seven years ago, I stayed at a hotel directly across from Jozankei. While strolling nearby, I took a picture of a ryokan because its exterior was so beautiful. By chance, I ended up booking that very ryokan and came here. Not only the exterior, but the interior was also more stunning than I could have imagined. From the lobby to the hallways and lounges, everything has a delicate yet ideal design, and the room was so much to my liking that I felt like I could live there. I've stayed in countless hotels over the years, but this one was the best. The only slight disappointment was that I didn't find the kaiseki particularly delicious. Personally, I can't recall anything special about it besides the shrimp. However, the breakfast was great as it offered a wide variety of options. I definitely plan to revisit in the future.
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Price per night from:US$233
Posted on Feb 7, 2026
Caifujiankanggaojingzhizichanpeizhizhuanjia
The room was large and clean, and the hot spring facilities were excellent with a huge space. Dinner offered a wide variety of dishes, including unlimited domestic Japanese wagyu beef grilled fresh on the spot. For the same amount of steak, I would pay 10,000 yen for just 6 small pieces at Hokkai-En Yakiniku in Niseko town. The pizzas were also made to order. They even poured champagne from a brand new bottle into clean glasses for us. And the price was very reasonable; I even wondered if there was a mistake in the bill, haha! 😄
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Price per night from:US$297
Posted on Feb 8, 2026
Guest User
This onsen hotel is definitely worth the price. The environment and hygiene are excellent, and the room layout is fantastic. The yukata was the most comfortable I wore during my Hokkaido trip. The service was absolutely superb, especially the proprietress at the Kaiseki restaurant, Shoan. She was incredibly elegant and generous, giving us an authentic and meticulous Japanese service experience. The private onsen with a fee had average views. The outdoor public onsen was closed on the day of my stay due to cold weather. The indoor onsen, for a hotel of this price point, was quite ordinary. Therefore, I wasn't entirely satisfied with the onsen experience. All in all, while it might not be exceptionally surprising, this is a hotel that's well worth its price.
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Price per night from:US$248
Posted on Jan 30, 2026
Guest User
We’ve stayed here for 7 nights. Which was a bit longer stay for Sapporo. However as the weather was so bad with heavy snow, so we did enjoy our stays in hotel during the snowy weather. The breakfast is so great and we expect it every morning, as it includes a variety of foods so you always can find something to enjoy. All staffs are very friendly and welcoming, especially two male & senior chefs at ramen and omelette. We also bought spa in our room rate, so every night we did enjoy a pleasant spa( though it’s not hot spring). In front of hotel, there is a small mall - BIVI , which with some good restaurants ,nice cafe (Gentle Bagel) and coop. Even at the heavy snowing days, you have no worries to spend time in. B1 with very practical laundry service , costs are fairly . If you have budget, you can choose only room (without breakfast and spa) plans, which is with very CP, strongly recommended.
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Price per night from:US$101
Posted on Mar 7, 2026
rogerzhang911
The hotel's location is great, quite close to the JR station. It's a five-minute walk to Daimaru. Although the room is small, it has everything you need, and the staff are very enthusiastic and friendly! I arrived at noon that day, and they arranged an early check-in for me, which I really appreciate!
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Price per night from:US$75
Posted on Jun 10, 2026
Guest UserThis hotel is truly worth recommending! The front desk service was friendly and efficient, and both check-in and check-out were quick and smooth. The location is excellent, with convenient transportation, and the attached parking lot is super handy if you're driving. The biggest surprise was the cafe on the first floor; the coffee was rich and aromatic, a must-have every morning to start the day right. Overall, the service and location are both great. I'll definitely stay here again next time!
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Price per night from:US$109
Posted on Feb 27, 2026
Guest User
It was pretty good. The view from the 24th floor was excellent, and the public bath was larger than the Dormy Inn I stayed at before. The triple room was also very nice. Although the 0.9-meter-wide bed was a bit narrow for my 14-year-old, he didn't mind, and I prefer us all sleeping together, as it helps us bond more with him. The only hassle was the air conditioning was too hot; I suggest they not turn it off completely but instead set it to the lowest temperature of 18 degrees.
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Price per night from:US$67
Posted on Jan 14, 2026
Guest User
When I checked in, I received Chateraise Baumkuchen. The hospitality felt truly luxurious, like a proper hotel experience. The spa was spacious, and the open-air bath in the snow was absolutely amazing.
The breakfast buffet had a great variety, and the desserts and ice cream were the same delicious Chateraise products you'd buy in their stores – I ate so much!
I'd love to visit again in the summer when the outdoor pool is open.
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Price per night from:US$112