Explore honest ratings and real traveler reviews to help you find the perfect stay
Posted on Mar 6, 2026
Jiaoxilaoshi
This is by far the best onsen hotel I've ever stayed in! It's located around Jozankei town, with a shuttle bus service from Sapporo, making it very private and quiet. The room is spacious enough, and the private onsen is excellent – my skin felt so smooth after a soak. The bedding was comfortable, and the pillows were quite high-tech. The floor-to-ceiling windows offered a healing view of the snowy landscape, and if you're lucky, you might even spot a raccoon! The service was top-notch, patient and enthusiastic. I have to rave about the food at this hotel; the Italian dinner was incredible, every dish was superb, using seasonal local ingredients and beautifully presented. After dinner, you can even take some rice balls, desserts, and drinks back to your room. The hotel has a smoking room and vending machines, so you don't have to worry about going hungry. I'd love to come back again in the summer if I get the chance.
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Price per night from:VND 9,077,038
Posted on Jun 21, 2026
Guest UserThe room was excellent, and the environment was fantastic. A special thank you to the staff for their service. There were staff members who spoke Chinese, which made communication seamless. When I checked out, I forgot my phone at the hotel. The staff called the hotel I was going to beforehand, and then in the evening, they even delivered my phone to my hotel in Sapporo, waiting until I received it. The service was absolutely incredible, and I'm very grateful. It's a place definitely worth visiting.
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Price per night from:VND 17,671,421
Posted on Dec 31, 2025
Guest User
Seven years ago, I stayed at a hotel directly across from Jozankei. While strolling nearby, I took a picture of a ryokan because its exterior was so beautiful. By chance, I ended up booking that very ryokan and came here. Not only the exterior, but the interior was also more stunning than I could have imagined. From the lobby to the hallways and lounges, everything has a delicate yet ideal design, and the room was so much to my liking that I felt like I could live there. I've stayed in countless hotels over the years, but this one was the best. The only slight disappointment was that I didn't find the kaiseki particularly delicious. Personally, I can't recall anything special about it besides the shrimp. However, the breakfast was great as it offered a wide variety of options. I definitely plan to revisit in the future.
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Price per night from:VND 5,947,562
Posted on Feb 7, 2026
Caifujiankanggaojingzhizichanpeizhizhuanjia
The room was large and clean, and the hot spring facilities were excellent with a huge space. Dinner offered a wide variety of dishes, including unlimited domestic Japanese wagyu beef grilled fresh on the spot. For the same amount of steak, I would pay 10,000 yen for just 6 small pieces at Hokkai-En Yakiniku in Niseko town. The pizzas were also made to order. They even poured champagne from a brand new bottle into clean glasses for us. And the price was very reasonable; I even wondered if there was a mistake in the bill, haha! 😄
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Price per night from:VND 6,620,944
Posted on May 11, 2026
Chabrior Turbulo
The most comfortable bed I’ve ever had in a hotel.
We had some of the best sleep during our stay. The bed was huge and incredibly comfortable, with plenty of pillows and soft, high-quality linens. The room itself was spacious, quiet, and very well soundproofed, with lots of space to store luggage and personal items, plus many useful amenities.
The entire hotel has a modern, clean design and is kept in excellent condition. The staff were very kind, professional, and spoke English, which made everything easy. They even provided umbrellas free of charge when it rained, which was a thoughtful touch.
The hotel bar also deserves a mention. The service was excellent, the drinks were very good, and the parfaits were delicious. Since parfaits are very popular locally in Sapporo, I definitely recommend trying one here.
The location is convenient too: just a short walk from Susukino and the Sapporo city center, close to the station by a few metro stops, and easy to reach by taxi.
Overall, this Marriott was a real gem. Because of such a pleasant experience here, I’ll definitely consider staying at other Marriott Courtyard hotels in the future.
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Price per night from:VND 4,499,595
Posted on Feb 8, 2026
Guest User
This onsen hotel is definitely worth the price. The environment and hygiene are excellent, and the room layout is fantastic. The yukata was the most comfortable I wore during my Hokkaido trip. The service was absolutely superb, especially the proprietress at the Kaiseki restaurant, Shoan. She was incredibly elegant and generous, giving us an authentic and meticulous Japanese service experience. The private onsen with a fee had average views. The outdoor public onsen was closed on the day of my stay due to cold weather. The indoor onsen, for a hotel of this price point, was quite ordinary. Therefore, I wasn't entirely satisfied with the onsen experience. All in all, while it might not be exceptionally surprising, this is a hotel that's well worth its price.
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Price per night from:VND 6,235,598
Posted on Jun 10, 2026
Guest UserThis hotel is truly worth recommending! The front desk service was friendly and efficient, and both check-in and check-out were quick and smooth. The location is excellent, with convenient transportation, and the attached parking lot is super handy if you're driving. The biggest surprise was the cafe on the first floor; the coffee was rich and aromatic, a must-have every morning to start the day right. Overall, the service and location are both great. I'll definitely stay here again next time!
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Price per night from:VND 3,008,812
Posted on Jan 30, 2026
Guest User
We’ve stayed here for 7 nights. Which was a bit longer stay for Sapporo. However as the weather was so bad with heavy snow, so we did enjoy our stays in hotel during the snowy weather. The breakfast is so great and we expect it every morning, as it includes a variety of foods so you always can find something to enjoy. All staffs are very friendly and welcoming, especially two male & senior chefs at ramen and omelette. We also bought spa in our room rate, so every night we did enjoy a pleasant spa( though it’s not hot spring). In front of hotel, there is a small mall - BIVI , which with some good restaurants ,nice cafe (Gentle Bagel) and coop. Even at the heavy snowing days, you have no worries to spend time in. B1 with very practical laundry service , costs are fairly . If you have budget, you can choose only room (without breakfast and spa) plans, which is with very CP, strongly recommended.
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Price per night from:VND 3,316,311
Posted on Jan 24, 2026
Hera Sz
Great stay, comfortable hotel and very pleasant amenities . The only annoyance até those HK tourists, very annoying misbehaving and speaking super loud and not following the onsen protocols, rushing for a spot in the tub . Be mentally prepared for those annoying tourists .
Hotel is great and so is the staff. I would stay again .
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Price per night from:VND 2,903,718
Posted on Jan 14, 2026
Guest User
When I checked in, I received Chateraise Baumkuchen. The hospitality felt truly luxurious, like a proper hotel experience. The spa was spacious, and the open-air bath in the snow was absolutely amazing.
The breakfast buffet had a great variety, and the desserts and ice cream were the same delicious Chateraise products you'd buy in their stores – I ate so much!
I'd love to visit again in the summer when the outdoor pool is open.
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Price per night from:VND 3,129,476