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Posted on Jul 4, 2026
JanetPOur stay at Chalet Ivy Jozankei was truly memorable and one of the best luxury hotel experiences we have had in Japan. The hotel is beautifully designed, impeccably maintained, and the hospitality from most of the staff was exceptional.
We were warmly welcomed by a lovely lady at reception (whose name I unfortunately did not catch), who shared that she personally grows the beautiful flowers displayed in the hotel's sitting area. That personal touch immediately made us feel at home.
Mr. Tai, who checked us in, was friendly, patient, courteous and professional. He took the time to explain the room features and hotel facilities in detail, making us feel genuinely welcomed.
The cleanliness deserves special recognition. I am particularly sensitive to cleanliness and usually notice dust very easily, yet I could not find a single speck of dirt anywhere in the room. It is honestly one of the cleanest hotels I have ever stayed in.
The lounge was another highlight. Each guest received a ¥1,000 alcoholic drink credit, and the complimentary snacks featured premium Hokkaido brands such as LeTAO, Yoshimi and Ryugetsu, making the experience feel truly luxurious.
Dinner was outstanding. Every course was beautifully presented and delicious, while the restaurant staff provided attentive and polished service. The hotel's tasteful interior perfectly complemented the stunning views of the lush greenery and Toyohira River.
We were also delighted to find beautifully cut and chilled melon and strawberries waiting in our room upon arrival. It was a thoughtful welcome that reflected the hotel's exceptional attention to detail. Breakfast was equally impressive, with beautifully prepared dishes that made each morning enjoyable.
The private onsen in our room was undoubtedly one of the highlights of our stay, allowing us to relax while enjoying the peaceful natural surroundings.
While our overall experience was excellent, I have a few suggestions for improvement.
One Japanese male staff member who was on duty during check-in and later that evening came across as rather cold. On several occasions, I smiled and greeted him, but he did not acknowledge me and simply walked away. The contrast with the warmth shown by the rest of the team was quite noticeable.
As such a premium property, it would also be wonderful if the hotel could offer more cultural or wellness activities, such as tea appreciation sessions, guided evening walks or seasonal experiences. During a previous stay at Capella Singapore, these activities became some of the most memorable parts of our visit, and I believe Chalet Ivy Jozankei has the perfect setting to offer something similar.
I would also like to suggest a different restaurant seating arrangement for tables of four. Currently, only two guests can enjoy the beautiful river and greenery views while the other two face the interior of the restaurant. Arranging the tables perpendicular to the windows would allow all four guests to enjoy the spectacular scenery during their meal.
Lastly, although we appreciated receiving tickets to the Summer Night Illumination Festival, accessing the main street requires walking up a very steep slope that is shared with vehicles, which could be challenging and potentially unsafe for elderly guests. In the future, perhaps a pedestrian bridge connecting Level 5 directly to the street level could improve accessibility and safety.
Overall, Chalet Ivy Jozankei delivered an exceptional luxury experience with outstanding cleanliness, thoughtful hospitality, remarkable cuisine and beautiful surroundings. We thoroughly enjoyed our stay and would happily return in the future. Thank you to the entire team for making our visit so memorable.
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Price per night from:MYR 2,442
Posted on Jul 8, 2026
Anonymous UserWe stayed 6 nights in Hotel Sosei Sapporo. It takes 10-12 minutes walk from Sapporo station, the hotel just located next to Sapporo Factory, a historical building which became a shopping mall.
We satisfied with all the services provided by the hotel, including breakfast, welcome drinks, room service and reception. Most of the hotel staff can speak English, they are friendly and helpful.
Definitely we will stay in this hotel again if visit Sapporo again.
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Price per night from:MYR 638
Posted on Jun 25, 2026
lxxzt3The room was quite spacious, but the bathroom counter was too low. At 185cm, I had to bend over significantly just to wash my face. You can tell it's an older, established hotel, and the facilities are still quite convenient. The front desk wasn't particularly warm, and the service was just average. Also, they didn't provide any extra bottled water, which I found really unacceptable.
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Price per night from:MYR 410
Posted on Jun 1, 2026
Guest UserLocation is great. A walking distance to Sapporo Tanukikoji Shopping Street. If you are with luggage, walking at underground shopping street, once you see Parco on your left, turn right and you will see an escalator not far away. Go up and you will see GongCha. Go straight and pass through the sliding door beside it. Turn right and keep walking until a cross junction. Hotel is the left side of next junction. Room is spacious. There is a new law with tax charge for hotels at Sapporo area this year.
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Price per night from:MYR 356
Posted on Jul 3, 2026
Wong_iUsed the hotel as my base for day travels to Otaru, Furano / Biei. First overnight stay was without breakfast but that was lucky as I saw overflowing waiting crowds even at 6.45am!!. Subsequent stay was 4 nights - buffet spread was good and delicious - but 4 days of similar breakfast was abit repetitive - fresh omelette counter was manned by 1 person … not the efficiency I think of for Japan. Obvious is also the clearing of tables / turn over are slow due to a petit looking trolley with space for only max 2 trays (the reason for the long queue?)
Room wise was comfortable, but with paper thin walls - i hear baby crying, people coughing or people on phone speakers not to mention the occasional loud thumps on wall ..had to use ear plugs in order to sleep. As it’s End June, the sky gets bright by around 3.30am … and the light leaking from The curtain does not help .. so it was also blind fold.
Overall if not for the the nice and helpful Chinese speaking reception team .. I would have a mediocre experience at the hotel.
Pic of the ‘leaking’ curtain which did not block out the lights for a good night sleep.
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Price per night from:MYR 300
Posted on Aug 15, 2026|Queen Room - Non-Smoking
Guest Userroom felt smaller than it was because of the long corridor.
we could not use the laundromat at all because there were only 3 machines and 1 was down. the two machines left were also constantly in use and people were using baskets to reserve their spots in the queue, which felt very unfair.
the gym also only opens at 1pm which did not make any sense at all. shoes were also not allowed in the gym, so we had to use the gym in just our socks. others were barefoot. however, kids were allowed in the gym. in our one hour there we noticed several groups of families coming in with their kids and they were running on the treadmill without their shoes.
highly do not recommend this hotel and would not stay again.
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Price per night from:MYR 315
Posted on Jun 10, 2026
Guest UserFantastic hotel! Breakfast starts at 6:30 AM, and there was a slight variation in the breakfast options over the two days. The room was incredibly spacious, with plenty of space to open multiple suitcases. The view was great, you could even see the Ferris wheel. Plus, it's just a few minutes' walk from the subway station.
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Price per night from:MYR 332
Posted on Jul 31, 2026|Superior Triple Room
Guest User
For my trip to Sapporo, I chose to stay at the Prince Hotel. It's an older, established Japanese hotel with standard rooms that are typical of traditional Japanese hotel specifications. The location is convenient, situated at the end of Odori Park, and just a 400-meter walk from the subway station. The hotel also offers a shuttle bus service to Sapporo Station. From the hotel, it departs on the half-hour, but you need to book in advance at the front desk in the morning. From Sapporo Station, it departs on the hour, with the last bus at 7 PM. You can find it right next to the bus stop outside Sapporo Station, and the hotel's logo is on the bus. If you have a lot of luggage, you can also take the airport limousine bus directly from Sapporo Airport to the hotel entrance for 1500 JPY (cash per person), which is very convenient. However, for the return trip, there are only two buses to the airport daily, at 9:38 AM and 10:38 AM. We missed them on our way back, so we booked the hotel shuttle to Sapporo Station and took the JR train to the airport, which was also very easy! The hotel has a paid onsen (hot spring) on the second floor; guests can pay at the front desk to use it. We arrived back at the hotel too late each night to try it, but I'd definitely like to experience it next time!😆
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Price per night from:MYR 331
Posted on Jan 11, 2026|Natural Comfort Double Room Non Smoking
sweetknellneu
From the moment you're greeted, to the front desk, and the overall architecture, everything exudes a sense of grandeur and luxury. It feels very upscale. The facilities are what you'd expect from a well-established star-rated hotel, and the location is absolutely prime, making it convenient to get anywhere. The night view from the upper floors is particularly beautiful. You can pretty much book this place without a second thought. Once again, I applaud my hotel-picking skills!
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Price per night from:MYR 300
Posted on May 29, 2026
Anonymous UserThere's a free shuttle bus service from JR Station, I took the 13:00 bus and arrived at the hotel at 13:45. The staff kindly allowed me to check in early, which was really nice. They have a water park and large onsen facilities. Both the breakfast and dinner buffets were delicious; even though the variety wasn't huge, the food quality was consistently good. The Chateraise desserts and ice cream bars were especially tasty! On the day I checked in, there were Japanese, Hong Kong, *********, Korean tour groups, and even a Japanese school group. Although there were a lot of people, the hotel grounds are extensive, and the buffet items were refilled very quickly both morning and evening.
The hotel has a classic feel, but everything is very well-maintained. The most traditional thing was that the air conditioning in the room was pre-set to 25 degrees Celsius, and the windows couldn't be opened. Given the current weather, it was a bit stuffy...
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Price per night from:MYR 276