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Citizenm Boston Back Bay
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1 night
1 room, 2 adults, 0 children
All properties in Boston
Citizenm Boston Back Bay

Experience Citizenm Boston Back Bay, a 4-star hotel in Boston. It holds a rating of 9.4/10 from 154 reviews, combining quality and value, with rates starting at €131.

Check-In & Check-Out

From 14:00 until 11:00

Nearby Attractions

Newbury St: 0.44 km away

Berklee College of Music: 0.17 km away

Tyla - A*Pop World Tour: 0.5 km away

Amenity Highlights

Food & Drink: Restaurant, Bar, Lobby bar

The above hotel prices are based on Trip.com for September 2-September 8.

Citizenm Boston Back Bay

Opened in 2025
408 Newbury St, Fenway Kenmore, Boston, Massachusetts, 02115, United States
Show on map
We Price Match
hotel overview picture
Last booked 2 hrs ago
Highlights
Sky bar
Excellent service
Newly opened
Cafe
Varied breakfast
+4 more
Amenities
Gym
Luggage storage
Bar
Restaurant
Cafe
Wi-Fi in public areasFree
Coworking spaces
Fax/copying serviceFree
All amenities
Property Description
citizenM Boston Back Bay puts you in the center of one of the city's most beloved neighborhoods - historic, leafy and full of charm. Step out to Newbury Street for boutiques, bites and bookshops, or stroll over to Fenway Park to catch the Sox (just 13 minutes away on foot - no train stress required). Surrounded by museums, major universities and classic Boston landmarks, it's your launchpad for proper New England living. Inside, 21st-century comforts await: XL king-size beds, blackout blinds, mood lighting, tablet-controlled everything, and fast free Wi-Fi. Hungry? canteenM is open 24/7. Need to unwind? Our living room is made for lounging. With contactless check-in and world-class art on the walls, it's equal parts stylish and smart. You are also steps from Hynes Convention Center station and a short ride to Logan Airport - so getting in and out is as breezy as Back Bay in autumn.
Show more
9.3/10
Great
Great location, convenient for getting to all the main attractions and universities.
All 155 reviews
Surroundings
Commercial area: Fenway Kenmore
(1.2 km)
Commercial area: Downtown Boston
(3.6 km)
Attraction: Berklee College of Music
(220m)
Attraction: Newbury St
(110m)
Subway station: Hynes Convention Center
(<100m)
View on map

Rooms

Guest Reviews

Services & Amenities

Policies

King Room
6

King Room

1 King bed
Fixed window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
TV
Room Details
Check Availability
King Room With Premium View
10

King Room With Premium View

1 King bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Private toilet
Room Details
Check Availability
Guest Room, Accessible Guest Room, 1 King
6

Guest Room, Accessible Guest Room, 1 King

1 King bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
TV
Room Details
Check Availability
King Room-High Floor
10

King Room-High Floor

1 King bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Private toilet
Room Details
Check Availability

Guest Reviews

9.3
/10
Great
155 verified reviews
  • Cleanliness9.5
  • Amenities9.1
  • Location9.6
  • Service9.2
Average for similar properties in Boston
Review summary
Powered by AI
Smart Room Technology:Rooms are equipped with modern technology, including iPads that allow guests to control lighting, curtains, TV, air conditioning, and heating, providing a futuristic and convenient experience. The smart home system enhances comfort and convenience.(based on 36 reviews)
Cleanliness and Modern Design:The hotel is praised for its cleanliness and modern, minimalist design. Rooms are clean, well-maintained, and feature contemporary decor, offering a pleasant and refreshing stay.(based on 25 reviews)
Self-Service and Efficient Processes:Check-in and check-out processes are quick and efficient, with self-service options available. The hotel offers 24-hour amenities such as hot and cold water, making it convenient for guests who prefer minimal contact and flexibility.(based on 36 reviews)
Guest User
June 15, 2026
The hotel is very trendy. The lobby is on the second floor, and you can self-check-in. The front desk staff are also very helpful. The restaurant is also on the second floor, with plenty of sofas and booth seating, perfect for gatherings and working. Although the room is small, it has all the necessary facilities, and the view from the window is quite nice. The gym equipment is new, and there's a water dispenser and tissues available. The floor-to-ceiling windows offer a view of the bustling street below.
Original TextTranslation provided by AI
Guest User
May 11, 2026
Our stay at the CitizenM Boston Back Bay was great. The staff is professional, friendly and courteous when assisting. The location is excellent for those who visit their college student. The room itself was comfortable and very high tech! The food was also good. There were only a couple of things I found that needs improvement: 1. Is to provide us with hand towels/washcloths. We only had two bath towels and no other towels to use when washing our hands. 2. We found that there were several strands of hair on the bed.
Anonymous User
April 26, 2026
An excellent hotel! The front desk staff were incredibly warm and welcoming. Although the breakfast selection wasn't huge, it was absolutely delicious and satisfying. They even didn't mind guests taking a reasonable amount back to their rooms (just don't overdo it!). The room wasn't large, but it was perfectly adequate, and the layout was very efficient for a solo traveler. There's a subway station right downstairs, but it was temporarily closed. Luckily, there's another entrance just across the street. Most importantly, I think this hotel is incredibly friendly for Boston Marathon participants: it's very close to the expo, with two DICK'S Sporting Goods and Lululemon stores nearby, and my 'uncle' (referring to a store/landmark) is right across from the expo. You can walk to the starting line or take two subway stops; since Copley station was closed, it was effectively just one stop to the bag drop-off. After finishing the race and picking up my bag, it was just a short walk to an open subway station. It wasn't blocked off, and it was again two stops (or effectively one) back to the hotel. The Back Bay airport shuttle is also very convenient, about a 500-meter walk from the hotel. The Museum of Fine Arts is within walking distance, and the Charles River is perfect for a run. There's a Chinese restaurant nearby, and Berkeley Noodle House is quite good – the owner is from Guangdong, and she's very nice. Surprisingly, I didn't find the Vietnamese pho to be that great.
Original TextTranslation provided by AI
Guest User
May 19, 2026
The location was great and beautiful however I fell ill and had food poisoning from another restaurant and was staying by myself and when I called reception they said there wasn’t anything they could do. I just wanted some water and they said they didn’t do room service so I had to drag myself out and get it myself. However room was beautiful with the view but I couldn’t access the share screen with Netflix which was a shame.
Anonymous User
April 16, 2026
Having lived in Boston for over a decade, this was my first time returning and staying in a hotel for a business trip. Overall, I really liked this hotel, but it's not for everyone. **Pros** First, the location is excellent, right next to Newbury Street, which means easy access to dining and shopping. The Green Line subway station is also nearby, making it convenient to get to various parts of the city. Second, the room was very clean and relatively new. The design style is modern and minimalist, making for a refreshing stay. **Cons** The most obvious drawback, and a common characteristic of all CitizenM hotels, is that the rooms are incredibly small – very, very tiny. There's barely any space for large luggage. Also, the bed is designed right next to the window. If two people are staying together, I wouldn't recommend it, as you'd have to 'climb over' the other person if you need to get up at night, which can be quite inconvenient. Another downside is that it lacks many basic amenities found in traditional hotels, such as an in-room coffee machine, coffee, electric kettle, slippers, or bathrobes. Even items like an iron aren't available in every room; you have to use them in a common area. If these amenities are important to you, there are many other more comprehensive and comfortable options in the vicinity. In summary, if you're traveling solo, don't need much space, aren't particular about extra amenities, and appreciate a quiet, clean, and conveniently located hotel, then this is a great choice.
Original TextTranslation provided by AI
Guest User
April 13, 2026
citizenM feels a bit more fun and welcoming compared to other modern hotels. The rooms are still on the smaller side, but they’re super comfortable, especially the big bed that takes up most of the space. Everything is controlled with an iPad—lights, blinds, TV—which is actually pretty cool once you get used to it. The lobby areas are a highlight, with lots of space to hang out, work, or grab a drink. It feels more social than your typical hotel. Overall, it’s a great pick if you like a stylish, relaxed vibe without spending too much.
Guest User
March 12, 2026
Everything was amazing! Hotel was cleanly, service was immaculate, and the location was INCREDIBLE. The view is worth the price. We will be back again!
Guest User
February 21, 2026
Very good view and convenient location. Next to berkelee and green line and bus downstairs can directly reach MIT and Havard.
Guest User
February 17, 2026
Fantastic! From the exceptional customer service at a 2:40AM check in, to the immaculate room and excellent location CitizenM was more than I could have asked for. More than anything, I needed a relaxing, stress free weekend and this hotel delivered in spades. My son said it was very Millennial, but I don’t know what he meant. My room was efficiently designed with all the comforts of home. I truly enjoyed my stay.

Services & Amenities

Most popular business facilities
Gym
Luggage storage
Bar
Restaurant
Cafe
Wi-Fi in public areas
Free
Gym
Bar
Restaurant
Restaurant
Restaurant
No additional info available
More amenities
Internet
Wi-Fi in public areas
Free
Parking
Parking
Business services
Coworking spaces
Fax/copying service
Free
Front desk services
VIP check-in service
Express check-in and check-out
Luggage storage
Languages spoken
English
Food & drink
Cafe
Bar
Lobby bar
Public areas
Water purifier
Elevator
Ventilation system
Humidifier
No smoking in public areas
Non-smoking floor
Health & wellness
Gym
Accessibility
Accessible rooms available
Safety & security
First aid kit
Fire alarm
Keycard entry system
Fire extinguisher
Security personnel
Intruder alarm
Smoke detector
CCTV in public areas
Carbon monoxide alarm

Property Policies

Check-in and Check-out Times
Check-in: After 14:00
Check-out: Before 11:00

Front desk hours: 24/7

Self check-in kiosk

If you plan to arrive after 00:30 on your check-in day, contact the property in advance by email

Child policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Cribs and Extra Beds
For all room types, cribs and extra beds cannot be added.

Breakfast
StyleBuffet
Opening hours[Mon - Sun] 06:00-11:00 Open
AgeFee
Adult
Buffet:US$21.50 (approx. €18.55) per person
Additional breakfast fees are not included in the total and need to be paid at the property.

Pets
Pets are not allowed

Service animals
Service animals are allowed on request

Age Requirements
The main guest checking in must be at least 18 years old

Property Description

Local hotel name: Citizenm Boston Back Bay
  • Opened: 2025
  • Number of Rooms: 399
Phone:+1-617-8612626
Email:support@anotherstar.com
citizenM Boston Back Bay puts you in the center of one of the city's most beloved neighborhoods - historic, leafy and full of charm. Step out to Newbury Street for boutiques, bites and bookshops, or stroll over to Fenway Park to catch the Sox (just 13 minutes away on foot - no train stress required). Surrounded by museums, major universities and classic Boston landmarks, it's your launchpad for proper New England living. Inside, 21st-century comforts await: XL king-size beds, blackout blinds, mood lighting, tablet-controlled everything, and fast free Wi-Fi. Hungry? canteenM is open 24/7. Need to unwind? Our living room is made for lounging. With contactless check-in and world-class art on the walls, it's equal parts stylish and smart. You are also steps from Hynes Convention Center station and a short ride to Logan Airport - so getting in and out is as breezy as Back Bay in autumn.

You might be wondering

What are the check-in and check-out times at Citizenm Boston Back Bay?

Check-in time at Citizenm Boston Back Bay starts at 14:00, and check-out time is by 11:00.

Does Citizenm Boston Back Bay have a pool?

No, Citizenm Boston Back Bay does not have a pool for guests.

Does Citizenm Boston Back Bay allow pets, and what is the pet fee and weight limit?

No, pets are not allowed at Citizenm Boston Back Bay.

How much does it cost to stay at Citizenm Boston Back Bay for my dates?

Room prices at Citizenm Boston Back Bay vary depending on your dates, hotel policies, and other factors. Enter your travel dates to see the current prices.

How to get to Citizenm Boston Back Bay from the nearest airport?

The nearest airport is Boston Logan International Airport, located about 12 mins from hotel by car (12.8 km) away.

What’s the cancellation policy at Citizenm Boston Back Bay?

The cancellation policy at Citizenm Boston Back Bay depends on your room type and booking terms.

Does Citizenm Boston Back Bay offer airport transfers?

No, Citizenm Boston Back Bay does not provide airport transfers for guests.
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About This Property

Nearest AirportBoston Logan International Airport
Distance to Airport14.54KM
Nearest Train StationLansdowne
Distance to Train Station1.19KM
Nearest Subway StationHynes Convention Center
Distance to Subway Station0.11KM
Average Price FromEUR412
Hotel Star Rating4
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