Pullman ZamZam Makkah

I had a wonderful stay at Pullman ZamZam Makkah. The location is unbeatable, situated right in front of the Masjid Al Haram gate, which made performing Umrah and attending daily prayers incredibly easy and convenient. I was fortunate to get a room with a beautiful Partial Haram View, which added a special spiritual touch to my stay. Another highlight was the sahur buffet, the selection was massive and high-quality, ranging from delicious main courses and appetizers to a wide variety of desserts. Highly recommended for anyone looking for comfort and the best proximity to the Holy Mosque.

Hotel location inside clock Tower. Have to take 2 elevator up. No complaint on room, breakfast/Sahoor have plenty of choices and tasty. Just that too many people check-in and since it was Ramadan, it was a hassle to come and go back to recheck the counter if our room is ready and we end up check-in after iftar. Suggestion : maybe hotel can take customer's phone number and WhatsApp if room is ready. More convenient. Thank you.

The room No. 426 only partial haram view. A little bit upset. Overall ok. Thanks for the early check in.

Actually I'm very happy and enjoy stay at pullman zamzam, very kindly staff, rooms are very clean, breakfast very delicious and all the best at here

Highly Disappointing Experience with Zam Zam Pullman Our recent stay (dec 2025) at this hotel was significantly below expectations, particularly for an establishment advertised as a five-star property. Unfortunately, the overall experience did not reflect the room standard associated with such a rating. Room given to us was 2 star!! Room Quality: The room had a noticeable damp odor upon arrival, and the bathroom was of very poor quality, see attached images. Although we had paid for accommodation for four adults, we were assigned a room prepared for only two. Essential amenities were insufficient, with only two towels, two tea bags, and two glasses provided. Furthermore, room service appeared to be completely unavailable throughout our stay. Service: Service efficiency was severely lacking. During checkout, we experienced an unacceptable delay, waiting approximately 3 hours and 40 minutes for our luggage to be collected from the room. Such delays are highly unprofessional and inconvenient for guests. Accessibility: During peak hours, it took 10–12 minutes for lifts to reach Al Haram, causing considerable frustration. In summary, the hotel did not meet the standards expected of a five-star property, and I cannot recommend it based on our experience.

Wonderful and Awesome 😂Room service are very good, frequent lif, front desk operator are awesome and helpful