Our hotel provided incorrect information about our booking. Since we were travelling with four children, I usually requested a connecting room. The receptionist who took the phone call confirmed a connecting room was available and simply needed to be requested during booking. However, upon check-in, we were informed that our booked room didn’t have a connecting room and we had to pay extra to upgrade.
To make matters worse, the room we were given was quite smelly, filled with cigarette smoke. Since we couldn’t cancel the booking, we had no choice but to upgrade.
The hotel was quite old and gave off a creepy vibe at night. We’ll definitely not come back.