Beijing Xinqiao Hotel

I had the opportunity to stay at the Xinqiao Hotel due to a family matter. First, let me start with the positives. The hygiene was excellent; as an older hotel, they maintain high cleanliness standards. Although the facilities are a bit dated, everything was spotless, making for a reassuring stay. Second, the front desk service was fantastic, especially the staff member Xiaomei. She was very helpful and sincere in assisting with and resolving issues. Now for a couple of criticisms. We booked a triple family room, which seemed to be a converted king room. However, due to the room's shallow depth and the bathroom being located inside, the door opened directly facing the bed, offering very little privacy. I suggest changing the direction the door opens. My second point is about the accessible room. It had a glass sliding door for the bathroom compartment, which was thick and heavy. I'm not sure how someone needing accessible facilities would manage it. This definitely needs improvement.

1️⃣ The hotel's location is truly unbeatable. Subway Line 2 is right at the entrance, and Tiananmen Square is only about 1.5 km away by bike, making it very convenient for sightseeing. Although it's a bit far from the Summer Palace, the location itself is genuinely great. 2️⃣ Now, about the service. On the night of the 30th, perhaps because the hotel is older, the soundproofing was exceptionally poor. Why do I say exceptionally poor? It was to the point where you could hear conversations from the next room crystal clear. This wasn't a huge issue until a man checked into the room next to us on the night of the 30th. His snoring was so incredibly loud that it was impossible to sleep. It was already past midnight, so I called the front desk. It seemed to be an intern who answered, and they very pleasantly moved us to another room, which was an upgraded room with an outer window. However, after the switch, the upgraded room was actually a bit smaller than the original one we were in. Since I had a 30-inch suitcase, it was quite cramped and difficult to move around once opened. Also, the room lacked an air purifier. All in all, the upgraded room was significantly less comfortable than the original one. I asked the intern at the front desk if they could offer a complimentary breakfast as compensation, but perhaps the intern didn't have the authority, so they didn't agree. A few minutes later, the lobby manager called, explained the differences in the upgraded room, apologized, offered a complimentary breakfast, and arranged for housekeeping to deliver an air purifier and a humidifier (they initially sent the wrong item, so comrade Jianjun from housekeeping had to make two trips at such a late hour, which I felt very bad about, but comrade Jianjun's attitude was consistently good and not impatient at all, and I really want to praise him for that). (The room was a bit warm, and I asked the front desk several times if there was a way to alleviate it. One reason was the central air conditioning, and the other was the in-room AC. Even after turning off the in-room AC, it was still very stuffy, and no other solutions were offered. However, the lobby manager on duty on the night of the 30th suggested bringing a humidifier, which felt very thoughtful. Overall, the solutions were very comforting). The room is a bit old, given its age, but most of the staff are very enthusiastic, and transportation is convenient. I would still choose this hotel next time I visit Beijing.