As a Trip.com Diamond member, I've never written a bad review in my life. This first one goes to the Xinqiao Hotel. Before booking, I saw many negative reviews, but I thought it couldn't be that bad. I booked two nights, and to my surprise, it was indeed very poor. It seems I should trust negative reviews; nobody gives them without a reason. Firstly, the facilities are terrible! The hotel is old, and the room decor is 'old cadre style,' like a guesthouse. The carpet was incredibly dirty, covered in all sorts of stains. The worst part was the broken air conditioning; it kept turning on and off all night, making me alternately freeze and roast, accompanied by loud noises. This meant I didn't get a single second of sleep all night and even caught a cold, severely impacting the rest of my trip. Secondly, the service is awful! I complained on Trip.com the first night because I couldn't sleep, but the hotel never responded or reacted in any way. The second night, I had no choice but to turn off the AC and suffer through a stuffy night. A hotel where even the most crucial amenity, the air conditioning, is broken, should really be out of business. After I reported the issues, several different hotel staff called me, and their 'solution' was always to offer an upgrade on my next stay – absolutely no sincerity or apology. Are they kidding? Who would dare go there again? The doorman was also very odd; I've never seen such a rude and lazy doorman. Our family arrived at the entrance around 11 PM, and there was no one else around. The doorman saw us but didn't come forward to greet us, let alone open the car door or help with luggage. He just turned his back, pretending not to see us! This left us with a very bad impression of both Xinqiao and Beijing. Thirdly, the bathroom is bad! The bathroom is very small and cramped. You have to shower in an old bathtub, which is very inconvenient. There were no power outlets, so I couldn't even use my hair straightener in the bathroom! In summary, this was the worst hotel booking experience of my life!
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