The service was excellent, and the staff were incredibly thoughtful. Since there were no family rooms available, I originally booked a king-size room. I was offered the option to add an extra bed, but luckily, on the day of arrival, a twin room became available, and the staff helped me switch rooms, saving me the extra bed fee. However, honestly, the twin room's size and facilities weren't as good as the king-size room my parents stayed in. Their king room was very spacious with bright lighting, whereas our twin room was small and dim even with all the lights on, which made it inconvenient for my child to do homework. The gloomy room put me in a bad mood, but since we checked in so late, I didn't want to bother changing rooms again and just decided to make do for the night. The breakfast was really not good; I hope they can improve and strengthen it. None of us really ate much. I'm not sure if the hotel I booked counts as a five-star in Pingyao, but Ctrip recommended Pingyao Hotel besides Xinghuacun. I chose Pingyao Hotel because reviews mentioned Xinghuacun being inconvenient for access. However, staying at Pingyao Hotel, I didn't feel it met a five-star standard; it felt more like a four-star. Overall, I was satisfied, mainly because the service was very responsive, and the staff were patient and enthusiastic. They even gave us a souvenir when we checked out. I would choose this place again if I visit Pingyao in the future.
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