The Westin Kuala Lumpur

The Westin Kuala Lumpur is a decent hotel with a convenient location in Bukit Bintang, close to shopping malls, restaurants, and other attractions. The room was comfortable, and the overall stay was pleasant. Service was satisfactory, although there is still room for improvement in some areas. Overall, a good option for a stay in Kuala Lumpur.

I had a great stay at this 4-star hotel in Kuala Lumpur. The location is very convenient, especially because it is close to the mall, making it easy to shop, eat, and explore the area without having to travel far. The hotel was comfortable, clean, and the staff were friendly and helpful. I also liked that it offers a good balance between quality and price compared with more expensive 5-star hotels. Overall, I would recommend this hotel to anyone looking for a comfortable 4-star stay in Kuala Lumpur with a convenient location near a mall.

We had a short staycation here for the weekend to celebrate my wife's birthday. They prepared some decorations (balloons etc) and gave a small piece of cake. We were very happy with the 2 room apartment. Very spacious and clean. Everything was good - perhaps one minor complaint is that the rain shower was not so good but the shower and bathtub were very good. The service was a mixed bag. For some of the staff, it could be better. For dinner, I ordered 3 drinks. Only two came and both were wrong. But they corrected it. At the pool area, I was told off because I had a Subway plastic bag. I was using it to put in my books and other stuffs. But the staff there kept on telling me that no outside food is allowed even though I told him it was not food. In the end, I took everything out from the bag to show him that I did not have any Subway sandwiches in it. But one staff - her name is Hash - she was so nice. So polite, so cheerful, so helpful. She really made us feel so welcomed and comfortable. She's an asset to the hotel. The club lounge was comfortable and nice. With drinks and snacks that were decent. Facilities were good. We enjoyed the pool, the gym, the changing rooms, the games room (we had fun playing ping pong and fosball). And air hockey. The location was excellent. Pavillion was just across the road. Plenty of good food options and things to see. There were many stalls at Sg. Wang for the mooncake festival and at night, there was a fireworks display which we enjoyed in the comfort of our apartment. We will definitely come back again!

I had a pleasant stay at The Westin Kuala Lumpur. The room was spacious, comfortable, and well‑appointed, offering a relaxing environment after a long day. The highlight of my experience was the breakfast buffet — an impressive spread with a wide variety of options, catering to both local and international tastes. The quality of the food and the attentive service made mornings especially enjoyable. Overall, The Westin delivered a delightful combination of comfort and culinary satisfaction, making it a memorable stay.

My go to hotel whenever in in KL. Its a walking distance to pavilion bukit bintang & lot10. Whenever im here i feel like home. Highly recommended.

Had a wonderful anniversary stay at The Westin Kuala Lumpur! ❤️ The hotel kindly arranged a beautiful cake and lovely room decorations for us, which made our celebration extra special. Thank you to the amazing team for the thoughtful gesture and warm hospitality. We truly enjoyed our stay and will definitely be back! ✨

Wonderful location just a stones throw from pavilion mall which is one of the best malls in Kuala Lumpur. Also within walking distance to imbi which houses plenty of food choices. But hotel is old, safe box and electric socket in room not working and although I notified the front desk nobody came to rectify the problem.

I did NOT enjoy my stay at all. With the Marathon Malaysia going on 29th August and all the roads closure. No prior email or notification given upfront to guest checking in. At least have a consideration to guests and the alternative route is not properly guided. At one point even the only alternative route which had to be shared with public is closed one time until I had to quarrel with the police as that is the only way to reach Westin. I know its beyond hotel’s control but Westin could have at least email or let guests know upfront so that we can plan our time ahead. I had only arrived at 11pm feeling tired stuck in traffic for 5 freaking hours. By the time I arrived, not even a welcoming gesture from concierge. I am not feeling welcomed as the receptionist did not say even a word of ‘Hi’ or Welcome that made me feel it is all worth it to stay there. As I only able to check in at 11pm and I was thinking maybe I could at least can rest a bit after breakfast so I requested a late checkout..but they only extend it till 1pm. And then I woke up from a nap at 12pm to get ready, use the iron but it made all the plug in the rooms tripped. Now I have to rush for checkout and yet their engineering and housekeeping took time to get the electricity working and change my iron. Bad experience and will never come back for Westin. What kind of 5 star hotel with this kind of service priced almost ~1K/night behaviour is this?