The Westin Changsha

The lobby and baggage staff were very proactive and enthusiastic in helping us. Despite a corporate event happening during our check-in, it didn't feel chaotic at all. The hotel was renovated a few months ago, and there was still a slight renovation smell in the room. When we called the front desk, they promptly brought an air purifier. The swimming pool was a bit small and we encountered a swimming class, so the experience was just okay, but the environment was quite nice. When booking, it was mentioned that there would be different children's activities daily, but in reality, there weren't any, just a Lego table behind the lobby screen. However, the kids still had a great time. The breakfast food selection was average, and the taste wasn't bad; the Hunan rice noodles, freshly blanched, were the highlight.

The overall stay experience at The Westin Changsha was decent. The hotel, formerly Kempinski, had an earlier opening date listed on Ctrip, but staff informed me it completed a renovation last year. The room environment feels brand new, without the old or stuffy feeling. Its location is excellent, close to Wuyi Square, making it convenient for getting around and shopping. Service generally met five-star hotel standards, with staff being warm and attentive, and issues handled efficiently and promptly. The hotel breakfast was decent; the local rice noodles were a standout – authentic and excellent in taste, and there was a rich variety of fruits and a complete selection of cheeses. The only minor drawback was the limited variety of hot dishes. During this stay, I noticed significant shortcomings in the hotel's hygiene details, indicating considerable room for improvement. Upon checking in, I found stains on the room slippers, and the handheld showerhead was continuously leaking at the connection to the pipe. This suggests that the cleaning staff's final inspection was not thorough, and minor equipment issues were not identified and rectified beforehand. After discovering these issues, I immediately reported them to the housekeeping department. The hotel's response was very proactive; they promptly replaced the slippers with new ones, and the duty manager, Kagura, personally apologized and quickly had the equipment fixed. While the after-sales service was efficient and sincere, it also highlighted a lapse in the hotel's routine room inspections and hygiene management. This not only affected the quality of the stay but also increased subsequent rectification costs. I recommend the hotel strengthen daily oversight and detailed checks to further enhance the guest experience.

Having stayed at the Westin Beijing last summer and had a fantastic experience, I decided to choose the Westin again for my trip to Changsha, and it didn't disappoint! The double room was spacious, comfortable, and clean – highly recommended for families with children!

Booked this for a friend visiting Changsha, and they gave rave reviews! They absolutely loved the comfortable bedding, said the room was incredibly quiet, and enjoyed a fantastic breakfast. The service was top-notch too. They'll definitely be back!

The service was excellent, much better than the Westin Chongqing QAQ. However, the breakfast attendant was quite rude; when I asked a question, she responded with a dismissive 'hello.' The bed was very comfortable, but the 36th floor had a strong formaldehyde smell, so we had to urgently switch rooms in the middle of the night. I'd like to 'commend' the duty manager, a short-haired lady who was working the night shift on July 18th (26th year), for her quick response. She immediately arranged for a new room and even offered complimentary afternoon tea at the Executive Lounge. Her attitude was excellent, and the recovery was prompt, which was truly impressive. Additionally, I'd like to 'praise' Hans (pictured on the business card below). He patiently waited with our luggage while we changed rooms. We were moving for two hours, but he still waited with a smile. His service was very pleasant and much appreciated, and it definitely improved my perception of Westin's service quality.

LOL 😄 I booked this for Wang Leehom's concert, and it was pretty convenient. The breakfast was also very rich. The transportation is convenient, and I even got to try out the swimming pool, everything was quite good.

The room was excellent, clean and quiet. The butler service was also very thoughtful; they not only gave breakfast vouchers for the kids but also arranged a late check-out. I'll definitely choose Westin again next time.

My stay at the Westin Changsha was very satisfying. The front desk staff were warm and polite, and check-in was efficient and quick. They even added me on WeChat, so I could message them anytime if I needed anything. The room was clean, tidy, spacious, and bright. After checking out, the front desk also asked about my experience, which was excellent. I will definitely stay here again.

The service, breakfast, and gym were all great. However, the elevator was incredibly slow... and it was really strange because even when we didn't press a floor, other floor buttons would light up randomly.