The Westin Changsha

Let this review be written not just for formality but as a form of satisfaction from my heart as a guest. I want to dedicate this review exclusively to Dora, one of the staff members who served us during our nine-night stay at Kempinski Changsha. Overall, the staff at Kempinski Changsha were very friendly and helpful. However, Dora's service stood out in a special way. Her friendliness, initiative, and warm smile made a lasting impression on us. She consistently paid attention to our needs and requests, always striving to ensure our comfort. Dora went above and beyond to fulfill what we needed during our stay. When we were in the executive lounge, Dora also took the initiative to make me a cocktail, but I wanted a mocktail, and she said that she could arrange it for me, and the taste of Dora's mocktail was very delicious, one named it Sweet Strawberry and the other one is Orange! When we stay at hotels, we usually spend little time in the executive lounge and prefer relaxing in our room. However, thanks to Dora's exceptional service, we felt completely comfortable and ended up staying in the executive lounge for a longer time! Every 5-star hotel offers a distinct room atmosphere, but the quality of service from the staff, like Dora, ultimately influences our decision to return to this hotel. As for now, we don’t know when we will go back to Changsha City, but the next time we go back to Changsha, we will definitely choose to stay at Kempinski Changsha again!

excellent room service & front lobby hospitality. front desk staff are helpful too. check out timings can be accomodating too if you had check in earlier at a late night timing