GGuest UserGreat Location and Amazing Views, but Disappointing Overall Experience
The hotel was in a great location with amazing views, which were definitely the highlights of our stay. However, unfortunately, the overall experience did not meet our expectations.
There was no lift, and as we were staying on the top floor, carrying our luggage up the stairs was quite unpleasant. An elevator would be a great addition, particularly for guests with heavy luggage. The traditional keys were a unique touch that suited the character of the building, but from a security perspective, we were not particularly comfortable with them.
One of our biggest concerns was privacy, as room service entered our room unexpectedly, which was very awkward. Furthermore, the hotel did not clearly communicate which days room service would take place. The information sheet in our room stated that it was carried out every Wednesday, yet our room was entered on a Friday. This lack of clarity was confusing and made us uncomfortable, as we were not expecting anyone to enter our room that day. Combined with the traditional key system, this raised concerns about guest privacy and the security of our belongings.
Although the sheets were clean, the bed itself lacked comfort, and the pillow felt old and heavily used. More comfortable bedding and better-maintained pillows would make a significant difference to the quality of the stay.
The room facilities were also disappointing. There was only one small bin, which filled up very quickly, no fridge to keep drinks cool, and no in-room safe for valuables such as passports and money. These are basic amenities that we would expect from a hotel.
Breakfast was extremely basic, and we unfortunately did not enjoy it. We also found it disappointing that extra towels required an additional cash payment at breakfast. This felt inconvenient and was not something we expected.
Another issue was the sauna, which had to be booked in advance. In our opinion, guests should have more convenient access to facilities advertised by the hotel, rather than having to arrange a separate booking just to use the sauna.
Reception availability was another area that could be improved. Having staff available for extended hours throughout the period from check-in to checkout would make it much easier for guests to ask questions and receive assistance when needed.
Checking out was particularly frustrating. We spent around 10 minutes looking for someone to hand our key to, walking around with our luggage and unsure where to go or who to contact. A clearer and more convenient checkout process would have prevented this unnecessary hassle.
In terms of accessibility, guests arriving by car benefit from easy parking, which is a definite advantage. However, those arriving by train should be aware that the hotel is approximately a 10-minute walk from the station. This may be inconvenient with heavy luggage, especially given the lack of a lift.
On a positive note, the views were amazing, the location was convenient, the sheets were clean, and the staff we encountered were friendly and seemed trustworthy. The building also has a unique character that some guests may appreciate.
Overall, while the hotel has potential thanks to its location, views and charm, we felt that too many basic comforts and services were lacking. Improvements to the beds and pillows, room amenities, guest privacy, room-service communication, reception availability and access to facilities would make a significant difference. Adding a lift would also greatly improve the experience.
Unfortunately, despite the positive aspects, the stay fell short of our expectations. With better communication, more attention to guest comfort and improvements to essential services, the hotel could offer a much better experience.
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