This was by far the worst Huazhu Hotels experience I've ever had. On the first day of my stay, I went to do laundry. After the wash, all my clothes turned pink. The manager added me on WeChat and immediately started questioning if my own clothes had bled color. I told them straight up that I only had one pair of brown pants in there, and I’d owned them for two months, so there’s no way they’d bleed color anymore. But because of that single statement, the manager aggressively twisted it to mean it was my own clothes bleeding. First of all, I’ve been washing these clothes for months, they shouldn’t bleed. Secondly, I didn't have any pink clothes in there, so there's no way a white shirt could turn pink. It was news to me that brown clothes could turn other clothes pink. In the end, it ruined a BOSS suit worth over 4,000 RMB, even the care label on the suit turned pink. It ruined a T-shirt worth over 400 RMB, and a white shirt worth several hundred RMB – a total loss of over 5,000 RMB. When I reported the washing machine dyeing my clothes, the hotel didn't offer any immediate solution. They just tossed my clothes aside and ignored it. Later I realized the hotel manager was ready to deflect blame from the start and had no intention of solving the problem. Instead, I was the one suggesting that since the suit was dark, maybe it wasn't a big deal if it got stained, as it wouldn't be noticeable. But what about the light-colored clothes that turned pink? How would the hotel resolve that? The answer was, they had no solution and completely shifted the blame onto me. Complaining was useless, calling their 400 number was useless. Everything online about Huazhu Hotels' washing machines dyeing clothes, and how their 400 number is just for show and complaints go nowhere, is absolutely true. So, remember, with hotels like this, don't be polite, don't have a good attitude. The nicer you are, the more agreeable you seem, the more they'll take advantage of you. I have no choice but to pursue legal action to resolve this now.
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