Ace Hotel Brooklyn

It was not a relaxed stay. We booked the Medium Skyline room and only found out during check-in in the evening that the skyline view is not a guarantee. We ended up with a room facing a residential building. The nighttime manager tried to explain to us that a “Skyline” room just means a room located on the 9th floor and above, but doesn’t guarantee a room with a skyline view. I told him that the advertised picture of the room type is misleading. The way he explained it made me feel like I was making a fuss and should just accept it for what it is. As I insisted that was not the skyline room I booked, he promised to change rooms for us the next day. He did, but we found out that he gave us an accessible room, which was smaller to give room for a larger bathroom. The sofa, chair, and desk were all removed. The previous room came with a turntable, which also did not exist in the accessible room. The bathroom design was also different—the shelves were removed, and it lacked the aesthetic and layout that the previous one had. On top of the change to the layout and aesthetic, even though we were given a room with a skyline view, we were also in full view of the other rooms. It again lacked privacy. We had jet lag, so we woke up early around 4am, took a walk, and had breakfast outside. When we returned to the room around 9am to try to rest some more, it was not possible. Housekeeping started cleaning other rooms very early on, and we kept hearing the sound of doors slamming and banging throughout the whole morning. This hotel is not considerate when it comes to the comfort of the guests' stay. They also have events during the evening. When we came back to the hotel around 9:30pm, the hotel lobby was blasting extremely loud music. It was like a dance club with the speakers turned up to the maximum volume. We were traveling with our one-year-old baby, so that was pretty disturbing as we walked past the lobby to the elevator. You don’t feel like you are coming to a place to relax. It was a stay full of unnecessary interruptions. We were hoping to have a much more pleasant stay given the high reviews online. We are disappointed that the hotel sells a vibe, but guest comfort is not their priority. I’m trained in hotel management, worked in hotels, once worked as a hotel evaluator, traveled a lot, and stayed in a lot of hotels in NYC. I’m not naive and expecting 5-star service, but their ethics really don't match their price tag and what their brand is selling.

Room was clean and the views were amazing (see photo of the view from our room)! Although it’s a slight distance from manhattan, but it’s worth it. Nearest metro station is across the street but there’s only stairs (something to note if you are carrying luggages!) but the hotel is a walking distance from other metro stations as well so travelling is an ease. Would recommend for those who are looking to stay at a good place in Brooklyn!

Amazing hotel! The vibes were immaculate and the room had a nice design and was pretty big.

Very clean but very small room—there was no space except for the bed and bathroom. There was an issue with the lights in the bathroom, which the staff resolved promptly. They were out of regular coffee and provided us with one regular and one decaf packet, which we found a bit unusual but assumed it had to do with it being a holiday weekend. Otherwise, a great stay. We will be back to stay in a larger room.

Wonderful hotel! Perfect location as easily accessible to the subway (literally 2 minute walk). Very comfortable and stylish rooms. Great shampoo/conditioner/ body wash! Very glad we chose to stay at the Ace Hotel! Thank you.

The staff were amazingly pleasant, the hotel was so cool and clean, the room was so modern… I loved the whole thing! My only negative was that the conditioner in the bathroom was empty but if I was staying for more than one night and if I asked for it to be filled, I guarantee they would with no hesitation. Such a great hotel and a quick walk to Barclays Center!