Novotel Cairo El Borg

Expected more from Accor. At first when I asked to register my membership number the guy at reception said that there is no need. First time I experienced such an attitude to loyalty Programme member. The room was ok The hotel is dry There is a cafe on roof top Location of s very close to downtown Breakfast was not well organized: all food section are splitted so not easy to understand what is where The view was on the sporting club and Cairo tower, at night there was no street noise

The front desk staff, Amr tried his best to give us an early check-in. I had booked the hotel very early and had requested for a high floor. We were given the 3rd floor (out of 6 floors) saying it was a high floor, it was the last, corner room, noisy at night with music till late at night from the park and also the door that was shared with the adjacent room was being rattled and woke us up. Instead of a huge double bed we got twin beds pushed together with a dent in the middle and separate duvets tucked under. The room was cold. No blanket, no bathrobe, no slippers, no toiletries other than soap and shampoo. We were forced to keep our luggage at reception for the porter to bring it to the room. This was delayed almost by half an hour, when we could have easily done it ourselves. The next day, the staff who cleaned the room, separated the beds again. She took away the dirty towels and didn’t replace them. The pillows the hotel provides are like huge square cushions. Breakfast had some variety and the chefs cook some tasty dishes. We chose this Accor hotel hoping to have a great anniversary experience, but instead it was ruined. The cost was very high and not worth it. On our last evening, we received 2 phone calls via the room phone interrupting our evening leisure. The calls were made about half hour apart and was from a female asking us if we enjoyed the breakfast. She said she was from housekeeping. We found this odd. We are very disappointed with this whole experience especially as I am an Accor member and for the price we paid. Our 28th wedding anniversary was ruined!