This was one of the most disappointing hotel stays I’ve had.
We booked two rooms while visiting Guangzhou for business, expecting the level of service and hospitality that this hotel advertises. Unfortunately, it failed to deliver on both.
As we had meetings with suppliers throughout our stay, we planned to meet them in the hotel lobby since the meeting room rental fees were unreasonably expensive. Instead of making guests feel welcome, the overall attitude lacked the hospitality you would expect from a business hotel.
The restaurant was another major disappointment. On multiple occasions, it closed well before its advertised operating hours. One evening, the chef had already packed up and left before the stated closing time. On another occasion, we arrived more than an hour before closing, placed our order, then went to shower and change while waiting. When we returned, we were told the restaurant had already closed and our food would not be prepared. The only compensation offered was a bottle of wine, which did little to make up for the inconvenience.
The cleanliness of the rooms was also below standard. The bathrooms were clearly not being cleaned properly, and it was obvious this wasn’t a one-time oversight.
After several complaints, the hotel offered a refund of one night for each of our two rooms. While I appreciate that some compensation was offered, it did not reflect the repeated issues we experienced throughout our stay.
A hotel can have beautiful facilities, but hospitality is what guests remember. Unfortunately, that was missing here, and I would not choose to stay here again.
