GGuest UserThe hotel has a great location, making it easy to get around the city. The 24/7 front desk was very convenient, and having a WOWPASS machine in the hotel lobby was a huge advantage. We also appreciated that drinking water was always available in the lobby, which was a thoughtful and useful service for guests.
Unfortunately, we were very disappointed with the housekeeping during our stay: when we checked in on July 2, we found that our room had not been properly cleaned. Under the bed, there was a thick layer of dust, cookie crumbs, plastic straws, and used tissues. It was obvious that this area had not been cleaned for a long time.
On the morning of July 3, I went to the front desk, showed the receptionist a video of the issue, and requested housekeeping. The receptionist recorded the video on their own phone, wrote down our room number, and assured us that someone would come to clean the room. However, nobody ever came.
Later, our bed linen was changed earlier than the dates indicated by the receptionist, but the area under the bed was still never cleaned.
After July 4, we requested housekeeping again, including trash removal and fresh towels, but our trash was still not emptied, and our towels were not replaced.
The most disappointing part was not the housekeeping schedule itself, but the fact that we reported a cleanliness issue immediately after check-in, the hotel documented the issue, promised to resolve it, and then failed to provide the requested housekeeping.
Unfortunately, this experience did not meet the standard we expected from the hotel.
Show More